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Join the conversation in our Customer Support Community
This is where customers help each other get the most out of BT products & services. If you need direct help from BT or have an urgent problem please Contact Us.
This is where customers help each other get the most out of BT products & services. If you need direct help from BT or have an urgent problem please Contact Us.
Getting Started!Check out the boards below for some helpful advice on broadband, phone, and lots more. If you’re new here, Register so you can post your first question – we’re a friendly bunch and happy to help! Before you participate, please read our Community Guidelines.
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Have a question about your BT services? Try our search facility to see if your question has been answered already, and if not create a post in the relevant board.
Announcements & Terms
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Community news, interesting info and terms of use can be found here.
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Broadband
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Post any questions about connection and speed problems for your ADSL broadband (i.e. broadband connections over copper lines)
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Use this board to post any questions about connection and speed problems on your Infinity broadband.
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This board is for everything else related to broadband in your home: emails, BT Cloud, wireless connections, tech setup, PCs and other hardware
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On the move using BT Broadband Anywhere, BT Mobile Broadband or BT Wi-Fi? This is the place to post.
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Any questions about BT SmartTalk? Post them here.
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TV
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This is the place to post any BT Vision queries about Freeview, On Demand, recording, setup and programmes.
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If you’re using BT Vision on a YouView box, or got your box from BT, post your queries around setup, recordings and BT Vision On Demand here. YouView also have their own forum: http://community.youview.com for any non BT YouView questions.
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Have a question about BT Sport? Post it here!
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Phone
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All things landline phone related should be posted here - faults, troubleshooting or questions about calling features such as call barring or caller display.
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Billing
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Payments, charges, call options, MyBT queries - find the answer to your billing queries in this board.
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The Lounge
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Here forum members can unwind and get to know each other. Come over to the Lounge for a virtual cup of tea and a chat about your favourite films, hobbies, sports, holidays and more.
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Forum Guidance & Ideas
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This section is for asking questions about using the forum itself, e.g. how to give ratings, or how to add a signature. Tell us your ideas and suggestions for the community too!
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Ideas Bank
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