RealMcP wrote:snipped
The speed is variable, - that's normal, but without further info, we'll never know if it's an acceptable amount
and the support is slow - how? Are you communicating by post?
& disruptive, - how are they?
and often non existent. - how odd, BT CS is open 24/7-365 though I did have one 'silent' advisor
I've looked at the forum, - good to see someone is making use of the search facility
and there seem to be plenty of contributors who are experiencing worse service levels than I am. - and in most, if not all cases, theirs gets sorted via the help given by other customers
I want to change, but I'll be penalised if I cancel my contract. - for which you'll need to pay an early termaination fee
I may as well cancel phone, too, - as above if you're still in contract
so I can get an OK bundle elsewhere. - VM isn't all it's cracked up to be......
Does anyone here have experience of cancelling without penalty, - There could be a minority that have gotten out of their contract early, for free, but only after BT has exhausted all other avenues
or whether other suppliers (virgin) will do a deal, to get BT customers' to jump ship? - all suppliers will probably bend over backwards to get you on board, though I doubt the savings made with them would be more than the cancelation charges
As You clearly want to leave BT, you'd be better off calling them, for free, from your landline. I must stress that I would be very suprised to see you leave in contract without penalty.
