Slow upload after exchange upgrade

[woodse]

Dear all

I'm very grateful for any help.  I am connected to the Woolhampton exchange near Reading in Berkshire.  I live quite a long way from the exchange so am realistic about connection speeds.

Until recently I got just under 2meg download and about 400k or so upload, which wasn't great but was ok for work.

Recently (in late January, I think), the Woolhampton exchange was upgraded to 21CN networks (?). Since about this time my upload speed has collapsed and I now have a profile of 128k but am not even getting this much.

I am nervous about asking BT to investigate for fear they will slow down my download speed - I depend on the internet to send and receive a lot of large documents for work.  However the upload speed is now so slow that it takes several minutes to send an email with an attachment.  I really dont' want the download speed slowed any more!

My stats from the BT speedtester are here:

Download speedachieved during the test was - 1892 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.

 Additional Information:
 Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps

My stats from my router are here

ADSL Link

Downstream

Connection Speed 2432 kbps

Line Attenuation 58.0 db

Noise Margin 11.1 db

Upstream

 Connection Speed 128 kbps

Line Attenuation 30.5 db

Noise Margin 6.0 db

System Up Time 215:33:35

Port LAN

Status 10M/100M

TxPkts 1063028

RxPkts 644691

Collisions 0

Tx B/s 1177

Rx B/s 186

Up Time 215:33:31

Thank you very much for your help

Best wishes

Edward

[gouldyyyy]

It does not look as though your line has been upgraded, your exchange may have been upgraded but your line probably won't be done for another few months unless you re-contract.  You can check what speed you should be able to get here http://bit.ly/yJGwdX.  Regardless the upload speed is still far below what it should be.

What type of master socket are you using?

and also what router are you using?

[woodse]

Thank you very much for replying.  I have an openreach NTE5 socket. It was installed in the house (new connection as new house) in May 2010 and we had a year an half of a higher speed profile than this.  The router is a Netgear DGN2000 - interestingly at about the time the connection slowed I could get no wired connection from the router, although WIFI was fine.  I restarted it and the wired connection has recovered.  Thank you, Edward

[john46]

hi could you please repost your latest speed test results and hub stats

[gouldyyyy]

If you unscrew the lower half of the front of the master socket and connect to the test socket can you then post what your circuit sync is?

[woodse]

Here are the latest speedtester results

Download speedachieved during the test was - 1855 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
 IP Profile for your line is - 2000 Kbps

And here are my router stats

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA 998264 1368689 0 266 1709 223:35:14 LAN 10M/100M 1097433 666686 0 1166 184 223:36:49 WLAN 11M/54M/130M 757460 513588 0 733 154 223:36:23

ADSL Link Downstream Upstream Connection Speed 2432 kbps 128 kbps Line Attenuation 58.0 db 30.5 db Noise Margin 10.8 db 6.0 db

Where do I find the circuit sync - the router is conntected by a 30 cm wire into the master socket (and then split ADSL and voice and the voice does three lines via a patch panel).

[gouldyyyy]

SOrry, the circuit sync is the same as posting your adsl stats :$. So you do have the Service Specific Faceplate, which is the main socket you connect to? If you unscrew this then you should be able to connect to the test socket at the back of this, you will however require a micro filter. My bench is to seem you have something like a HR fault purely from experience where the upstream is that low.

If you go too this link and just type in your postcode http://www.samknows.com/broadband/broadband_checker it should tell you how far you are from the exchange, can you please let me know how far you are?

[woodse]

I couldn't get the stat from Samknows but to drive (it's wiggly back country lanes) to the exchange is about 4 miles.

I'll plug into the test socket in an hour or so when I get the chance.

Thanks again

[Webby]

To echo Gouldy....

You need to test into the test socket. The speeds haven't changed from your first test to the second. If when you've removed the front plate and connected to the test socket the speeds are still the same then it looks like an engineer visit will be needed.

[woodse]

I have now plugged into the test socket and got 448 upload again

System Up Time 224:28:59

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA 25 4 0 15 2 00:00:59 LAN 10M/100M 1113377 678876 0 1178 186 224:28:55 WLAN 11M/54M/130M 761599 517131 0 732 155 224:28:29

ADSL Link Downstream Upstream Connection Speed 2240 kbps 448 kbps Line Attenuation 58.0 db 30.5 db Noise Margin 12.0 db 17.0 db

Now I need to find the fault in my patch panel, I suppose?

Thanks all for your help - hugely appreciated

Edward