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This is where customers help other customers get the most out of their BT products and services. Before you participate, please read our Community Guidelines.

Check online for broadband service problems in your area - If you have a broadband issue, there could be a temporary problem at your local exchange affecting your area. Our broadband service status page has updated info.

Connection problems? Have you tried to solve your connection issue using our new step by step guide first? It’s a quick and easy way to find the answer to your problem.