Hi, do you have admin rights to the PC as you need this to install ?
what is the URL you are downloading it from ? the correct one is www.bt.com/help/broadbanddesktophelp give this a go, in might be worth uninstalling the other version first if installed and checking it is full removed from your registry before you install again, you can do this by following the steps below you will need to be in an admin account to do this
1 click start
2 in the search box type Regedit and click return
3 click the yes to the user access control if it come up
4 then once the Reg editor come up double click on the following to expand the list HKEY_local_Machine, then Software
5 then look for a folder called Motive, if it is there just right click it and select delete
6 reboot you PC
7 download desktop help from the URL above.
I would also add I have used desktop help on several occassions over the years and whilst I agree it was not great at the start it has come a long way and solved quite a number of issues for me, so would not just accept people saying it is useless, whilst they are intitled to their opinion I would take a look and make your own mind up as it has help me as I say several times.
