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18-11-2023
17h59
I'm really confused and would welcome some advice about my new SMART HUB 2. Do I need a certain type of phone to make things work properly ? I currently have a BT 4600 phone, which people are c...
16-04-2024
4h36
Hi, I am trying to set up my new internet but the hub or disk only have Ethernet plugs and no way to connect to a phone line. My instructions say to plug in to a phone line but I can’t - what do I d...
19-04-2024
12h10
I have a Cisco handset with an Ethernet connection to my Smart Hub2. It works. I bought a BT cordless digital phone, registered it on the hub but whatever I do it will not activate. Message is no i...
29-05-2023
18h36
Hi is there a adapter available so i can use existing phone with the new fibre optic hub , the connection are more square than the slim one on hub
16-09-2023
11h17
We are having the same issue its been ongoing since August phone not configured we've had a engineer but he couldn't do anything because its on bt side but its still not working
02-04-2023
12h30
I have recently had a FTTP installation which included a Smart Hub 2 and a Yealink Dect IP phone. I want to add a non-voip phone but the telephone socket on the back of the is covered with a s...
01-01-2023
18h54
...ingle socket - the analogue phone socket type - and not the two socket digital and analogue type (with the splitter built-in). My current broadband package is FTTC via PlusNet and I want to change to B...
03-08-2021
20h03
I have been moved over to digital voice and BT supplied me with three new digital handsets plus I have one of my old phones plugged into the hub. My house is on four different levels and I h...
Show results in replies (4)
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@Geebees You can connect your existing internal phone wiring to the socket on the home hub...
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@HovelintheHills you can get a DV adapter which you plug in and it connects to hub/dect b...
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I've tried that. The pace where we use the phone the most, opposite end of the house, is marginal o...
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...ptic cable route blocked outside house. Left abandoned with no landline and no broadband. Mini EE hub...
31-03-2023
14h22
I have seen other posts with a similar issue. I joined BT yesterday, the digital phone won't connect to the internet, like I said, shows as "not configured" in the Hub Manager. I spoke w...
04-10-2021
8h55
...s having good wifi connection to the Hub, the phone reception is poor. Anyone else found this problem, what is the solution ?
Show results in replies (5)
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...ommunity.bt.com/t5/Home-phone-including-Digital/Digital-voice-phones-only-work-near-your-hub/m-p/2175682#M78073
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...nto mains and connects back to hub providing a phone outlet for any of your existing phones
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...he Hub or do I have to stay with an analogue phone cable extension and use a digital voice adapter ?
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...hick walls limiting the wifi signal from the hub (and have another WAP to install for better coverage) s...
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@crusoe80 The phones do not use wifi, they use DECT. The DECT base station is in the S...