This topic

I created the account by mistake today

Rixolino — Wed, 25 Jun 2025 12:52:47 GMT

I mistakenly today created a BT account and I do not have any contract or phone number associated with it. I would like to:

Permanently delete the BT account.
Erase all associated personal data, in accordance with the General Data Protection Regulation (GDPR).

Please confirm the deletion of my account and data via email or here.

Thank you and best regards

Re: I created the account by mistake today

imjolly — Wed, 25 Jun 2025 13:20:16 GMT

this is a customer help customer community forum and you post does not go to BT

phone CS 03301234150 and they should be able to help

Re: I created the account by mistake today

Rixolino — Wed, 25 Jun 2025 13:25:01 GMT

is there a way to contact them online? I don't have any contracts (I created this account by mistake) & BT ID

Re: I created the account by mistake today

imjolly — Wed, 25 Jun 2025 13:27:48 GMT

you can try the message now link to billing but I think you need CS

https://www.bt.com/help/contact-bt/account-and-billing/broadband

the is no online contact

Re: I created the account by mistake today

Peter_W — Wed, 25 Jun 2025 15:12:43 GMT

Good afternoon @Rixolino.

Thanks for reaching out to us here on the BT Community.

If you would like to request the deletion of your personal data at our end, you can do so by checking out our online form here.

Just to be 100% sure though, am I correct in thinking you haven't taken any actual products, and it's just the online account you have?

Deleting this will not affect any outstanding contracts or orders.

Peter

Re: I created the account by mistake today

Rixolino — Wed, 25 Jun 2025 16:07:43 GMT

Never opened contracts with BT. I want delete my account that was created by mistake.

Re: I created the account by mistake today

Michael_D — Thu, 26 Jun 2025 07:19:38 GMT

Thanks for confirming @Rixolino. The form that @Peter_W mentioned above will be the best option for you to request to delete any information that is held.

Michael