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Unwanted marketing calls from BT partners

MrPort — Thu, 13 Aug 2026 13:10:16 GMT

Under "Marketing Preferences" in MyBT, I opted NOT to receive phone calls about latest news and offers. However, in the last couple of weeks I have had several calls from a number in Hertfordshire purporting to come from BT. I assumed these were scams but on further investigation I have discovered that BT have outsourced to three companies these sorts of services. See: https://www.bt.com/partners . It appears that the calls are coming from Step Change Outsourcing (even though "BT" appears on my Caller Display when they phone. Surely, if I have opted not to be pestered by marketing call from BT then this should be carried over to their partners as I well, or do I have to go to the trouble of contacting them individually to register my preference with them as well?

Re: Unwanted marketing calls from BT partners

Leanne_T — Fri, 14 Aug 2026 11:31:28 GMT

Hi there @MrPort

Thanks for coming to the community.

If you get in touch with our customer support team they can check your marketing preferences at our end for you. You can also find advice in our Stop nuisance or scam calls help page for stopping unwanted calls.

Thanks.

Leanne.

Re: Unwanted marketing calls from BT partners

MrPort — Fri, 14 Aug 2026 13:50:00 GMT

Thank you Leanne, but I don't feel inclined to "jump through hoops" and contact BT customer services when it is clear that my marketing preferences state that I I don't want marketing phone calls. If BT is unable to tell these companies to stick to customer preferences then I suppose I will have to block the numbers of my phone as nuisance calls.