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Ex Employee Unable to see Broadband Upgrades

Nigel2000 — Sat, 06 Jun 2020 17:42:14 GMT

When investigating an online upgrade using BT.com website and My BT I receive a message advising 'glad to see you are a BT employee, please use the Employee Portal'.

I certainly was an employee but moved on in June 2008; and I am now retired. As you would expect I no longer access any sort of employee portal.

I am not currently receiving any employee discounts or perks so would like to see this marker removed. When I contacted the BT 'value team' by phone they advised not to worry; and eventually the employee marker will drop off!

Rather than wait for that can anyone advise, maybe a moderator, a contact number or web link where i can take this up with the appropriate team?

New to the Community so apologies in advance if this is the wrong Board, Thanks.

Re: Ex Employee Unable to see Broadband Upgrades

-Richie- — Sat, 06 Jun 2020 18:06:41 GMT

Hi @Nigel2000

Speak with the 'Easy Assist' team, you're most likely on an old ex-employee package, they can regrade you and offer a discount.

Re: Ex Employee Unable to see Broadband Upgrades

RobbieMac — Sat, 06 Jun 2020 18:10:39 GMT

Hi @Nigel2000

Welcome and thanks for posting!

That's some sound advice from @-Richie-

I have sent you a private message that should get you sorted 😀

Cheers,

Robbie