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    <title>This topic</title>
    <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121266#M1193120</link>
    <description>&lt;P&gt;Thanks for that and good to know that Neil is a BT employee and hopefully by implication his advice can be relied upon. I think what BT could do in this instance is:&lt;/P&gt;&lt;P&gt;1) Make it clear that someone like Neil, when they respond, is responding as a trusted BT employee authorised by BT to advise forum users (I could see not mention in his profile or post signature that he was BT).&lt;/P&gt;&lt;P&gt;2) Proactively send a message to forum users as soon as a scam / spam is detected and deleted, to say that 'You may have received a [details and warning about link in the email] email. We have taken action to delete the spam post. However, if you have clicked the link, and to be safe, we recommend changing your password'. I have a forum on Facebook that was subject to a similar experience recently and my immediate action was to notify forum members in just that way.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I think those actions combined (and especially (2) ) might stem the tide of posts (and those are only the worried customers we know about) from worried BT forum users (who I would have thought are at least more likely to be BT customers than the rest of the world). These posts, and the notifications we all receive each time someone posts, have an aggregating effect on taking up each forum users time.&lt;/P&gt;&lt;P&gt;For the rest, my complaint about BT (partly evidenced by my experience on this forum, but also from inability to stop me receiving scam phone calls (blocking numbers isnt working), the out of date format of BT email, and their very poor (character number limited) feedback forms). I expect more from such a high profile organisation. In their defence, I'm sure that other providers could be hauled up on various points, but I am a (very longstanding and loyal) BT customer so it is them I am dealing with.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Hope this helps. My criticisms are not personal but aimed at BT as a brand. I used to be a brand manager and we were always fierce on listening to the customer. I think large organisations today sometimes think they are above paying more than lip service to that&lt;/P&gt;</description>
    <pubDate>Sun, 13 Dec 2020 13:29:27 GMT</pubDate>
    <dc:creator>Anonymous</dc:creator>
    <dc:date>2020-12-13T13:29:27Z</dc:date>
    <item>
      <title>Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121058#M1193075</link>
      <description>&lt;P&gt;Good Morning&lt;/P&gt;&lt;P&gt;I am not sure if this is the correct board.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have received a private message from another Community member that is spam. How do I report this as I believe it is against the rules. I expect this person has sent a similar message to other members and personally feel they should be removed from the Community.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regards&lt;/P&gt;&lt;P&gt;Molly4&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 06:45:48 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121058#M1193075</guid>
      <dc:creator>Molly4</dc:creator>
      <dc:date>2020-12-13T06:45:48Z</dc:date>
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    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121061#M1193076</link>
      <description>Me too...</description>
      <pubDate>Sun, 13 Dec 2020 07:29:02 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121061#M1193076</guid>
      <dc:creator>PaulPim</dc:creator>
      <dc:date>2020-12-13T07:29:02Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121064#M1193077</link>
      <description>&lt;P&gt;This the Netflix thing from icequeennl? Me too in that case&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 07:48:22 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121064#M1193077</guid>
      <dc:creator>Ldtravs1</dc:creator>
      <dc:date>2020-12-13T07:48:22Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121072#M1193078</link>
      <description>&lt;P&gt;Hi Everyone,&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;I'm really sorry you've received these messages, please&amp;nbsp;don't respond to or click on any of the links that you have been sent as I can confirm they are spam. Please be assured that&amp;nbsp;I am taking the appropriate action against the&amp;nbsp;profiles responsible for these messages and would recommend that you delete any suspicious message you may have received. Many thanks for highlighting this.&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 08:29:20 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121072#M1193078</guid>
      <dc:creator>NeilO</dc:creator>
      <dc:date>2020-12-13T08:29:20Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121078#M1193079</link>
      <description>Just noticed I had one in November from similar from a RedVines too.</description>
      <pubDate>Sun, 13 Dec 2020 08:39:40 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121078#M1193079</guid>
      <dc:creator>Ldtravs1</dc:creator>
      <dc:date>2020-12-13T08:39:40Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121083#M1193080</link>
      <description>&lt;P&gt;I received a similar message this morning part of which said: "Subject&lt;BR /&gt;Blink and it is gone! The best luxury reward offer for you! Here is your chance! Get bonuses now! "&lt;/P&gt;&lt;P class="fallback-font"&gt;&lt;SPAN&gt;From&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;&lt;SPAN&gt;Pistachiol&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;&lt;SPAN&gt;Several suspicious links invited me&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;to click.&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;&lt;SPAN&gt;Message has been reported then deleted.&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 08:55:32 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121083#M1193080</guid>
      <dc:creator>RGCAston</dc:creator>
      <dc:date>2020-12-13T08:55:32Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121089#M1193081</link>
      <description>Thank you for your reply. My message came from Slayerlz</description>
      <pubDate>Sun, 13 Dec 2020 09:04:50 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121089#M1193081</guid>
      <dc:creator>Molly4</dc:creator>
      <dc:date>2020-12-13T09:04:50Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121093#M1193082</link>
      <description>&lt;P&gt;I had the exact same message..suspected it was spam . But came on here to double check first.&lt;/P&gt;&lt;P&gt;Is nothing sacred anymore !!,,.&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:10:59 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121093#M1193082</guid>
      <dc:creator>SylviaP</dc:creator>
      <dc:date>2020-12-13T09:10:59Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121096#M1193083</link>
      <description>&lt;P&gt;I also received this but it was from &lt;SPAN&gt;Avocadosl&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Needless to say, it was deleted without opening&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:16:26 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121096#M1193083</guid>
      <dc:creator>MrGrumpyGrump</dc:creator>
      <dc:date>2020-12-13T09:16:26Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121103#M1193084</link>
      <description>&lt;P&gt;I received one this morning from&amp;nbsp;&lt;SPAN&gt;Sierralz.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:42:09 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121103#M1193084</guid>
      <dc:creator>mytisbrewin</dc:creator>
      <dc:date>2020-12-13T09:42:09Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121104#M1193085</link>
      <description>I had the same message, copied and pasted into browser and received a message that it was a dangerous phishing site and the page did not load. Obviously did not click on continue to the site. Deleted the message.&lt;BR /&gt;Not sure how people like this get onto the forum.</description>
      <pubDate>Sun, 13 Dec 2020 09:43:12 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121104#M1193085</guid>
      <dc:creator>Swaddie-72</dc:creator>
      <dc:date>2020-12-13T09:43:12Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121110#M1193086</link>
      <description>&lt;P&gt;Hi Everyone,&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Once again thanks for highlighting these spam messages, we've&amp;nbsp;banned the offending profiles and have temporarily turned off the private message function on the community to mitigate the spam attack. I apologise for any concern caused by these messages and I'm sorry for any inconvenience caused by the loss of our private message function which we will enable again tomorrow.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Thanks&lt;BR /&gt;
NeilO&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:53:19 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121110#M1193086</guid>
      <dc:creator>NeilO</dc:creator>
      <dc:date>2020-12-13T09:53:19Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121112#M1193087</link>
      <description>&lt;P&gt;Also got this email come on BT had a couple of spam emails this week,&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:53:26 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121112#M1193087</guid>
      <dc:creator>Gail-15</dc:creator>
      <dc:date>2020-12-13T09:53:26Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121114#M1193088</link>
      <description>Same here.</description>
      <pubDate>Sun, 13 Dec 2020 09:54:51 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121114#M1193088</guid>
      <dc:creator>TomasP</dc:creator>
      <dc:date>2020-12-13T09:54:51Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121118#M1193089</link>
      <description>I’ve also had the same message from “MonCherilz”</description>
      <pubDate>Sun, 13 Dec 2020 09:59:14 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121118#M1193089</guid>
      <dc:creator>Jaye_28</dc:creator>
      <dc:date>2020-12-13T09:59:14Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121126#M1193090</link>
      <description>&lt;P&gt;Me too, from:&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;BT Community Forums &amp;lt;no-reply@community-mail.bt.com&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;It says:&lt;/P&gt;&lt;P class="fallback-font"&gt;Subject&lt;/P&gt;&lt;P class="fallback-font"&gt;Blink and it is gone! The best awesome offer for December! Today you will be lucky! What are you waiting for?&lt;/P&gt;&lt;P class="fallback-font"&gt;From&lt;/P&gt;&lt;P class="fallback-font"&gt;RaspberryQueenl&lt;/P&gt;&lt;P class="fallback-font"&gt;Date&lt;/P&gt;&lt;P class="fallback-font"&gt;13-12-2020 1h53&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 10:15:23 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121126#M1193090</guid>
      <dc:creator>WendyBourne</dc:creator>
      <dc:date>2020-12-13T10:15:23Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121128#M1193091</link>
      <description>Me too but mine was from wakemeupl</description>
      <pubDate>Sun, 13 Dec 2020 10:18:47 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121128#M1193091</guid>
      <dc:creator>dbpeters</dc:creator>
      <dc:date>2020-12-13T10:18:47Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121129#M1193092</link>
      <description>&lt;P&gt;Same here - I clicked the link to look at the message but got accessed denied when I went to the page. The email looked completely like a BT email so I trusted it. Hope I've not had any details harvested. I hope BT are reading this and/or will act and advise us.&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 10:21:16 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121129#M1193092</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2020-12-13T10:21:16Z</dc:date>
    </item>
    <item>
      <title>You’ve received a private message in the BT Community.</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121131#M1193106</link>
      <description>&lt;P&gt;&amp;nbsp;an email saying&amp;nbsp;&lt;SPAN&gt;You’ve received a private message in the BT Community. it had a link that ltook me to the ebay community&amp;nbsp; but no private massage?&amp;nbsp; &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Apparently it was sent by&amp;nbsp;MonCherilz and said&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;Subject&lt;/P&gt;&lt;P class="fallback-font"&gt;Blink and it is gone! The best cool reward offer for you! You are among the lucky ones! What are you waiting for?&lt;/P&gt;&lt;P class="fallback-font"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="fallback-font"&gt;have I been phished?&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 10:22:19 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121131#M1193106</guid>
      <dc:creator>thedantheman</dc:creator>
      <dc:date>2020-12-13T10:22:19Z</dc:date>
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    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121135#M1193093</link>
      <description>&lt;P&gt;I have also received the same message form IcePoplz&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 10:27:14 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121135#M1193093</guid>
      <dc:creator>Assillon</dc:creator>
      <dc:date>2020-12-13T10:27:14Z</dc:date>
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