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    <title>This topic</title>
    <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2122331#M1193128</link>
    <description>&lt;P&gt;Ha ha you may be onto something there, sterohaven (poacher turned gamekeeper etc).&lt;/P&gt;&lt;P&gt;By way of an update, I got a quick response to my complaint to BT, but the response was depressingly familiar. The caller listened while I talked, repeated that BT value their customers and my points would be noted (they had clearly been on their 'how to manage a frustrated customer' training course). They were very pleasant and listened to me patiently before speaking&amp;nbsp;from what sounded like a rehearsed script - you know, as well as valuing customers, BT always listens etc etc. They then moved on to explaining (from their training course script?) that BT received a high satisfaction rating from customers, hadn't had many complaining about the service etc etc. They also explained what we now know - that a moderator will be a BT employee - but didn't seem to grasp/accept that forum newcomers had no ready way to know that. They said it will be shown against the moderators profile, and I said yes but you'd have to know enough to go looking for that plus when I looked I could not&amp;nbsp; see that against the moderators profile anyway. They offered no reply to that. They then explained that 'public forum' did not actually mean public, just that it was public for BT customers. I started to get really confused at this point as it was all starting to sound like the &lt;A href="https://en.wikipedia.org/wiki/Newspeak#:~:text=Newspeak%20is%20the%20fictional%20language,1949)%2C%20by%20George%20Orwell." target="_self"&gt;Newspeak&lt;/A&gt;&amp;nbsp;George Orwell describes in his novel 1984. I wrapped things up by explaining that as both a&amp;nbsp; (retired) brand manager and a designer of IT systems for use by non IT people, I was trying to give BT feedback for their benefit and not just to get a complaint off my chest. When brands fail, a lot of customers may not complain but&amp;nbsp; just leave, quietly, in hope of finding a better place.&amp;nbsp; He didn't seem equipped to discuss any of this, but as the conversation closed I was struck by his eagerness to get my agreement that the complaint could be closed.&amp;nbsp; I was left thinking again about the&amp;nbsp; corporate script and employee targets. You know 1)&amp;nbsp; Pacify the patient by listening patiently and showing you care 2) Innoculate the patient with a healthy dose of How Much Customers Like BT and What BT Are Doing For Customers 3) Get Closure from Customer to tick box of 'You Spoke, We Listening 4) Be able to show at your regular appraisals that you have dealt with and satisfactorily closed X thousand complaints per month.&lt;/P&gt;&lt;P&gt;I feel very old. I was brought up to keep trying to make a difference, but I feel more like King Canute trying back to hold back the tide.&amp;nbsp; I am sure BT employees work very hard, and I thank them sincerely for the good work they do - all this is no criticism of them and they have to live with todays corporate culture just as customers do. But it was interesting to listen to the news yesterday that the calls are increasing for the likes of Facebook to be held accountable for failure to protect users. I think large organisations do a lot of chest beating, wringing their hands, showing they support charities, invest in people, don't tolerate bullying and discrimination etc etc. And yet, somehow, the reality feels a distance away from that. It would be great (for all) if that could be fixed.&lt;/P&gt;&lt;P&gt;Meanwhile, to the Moderators, could you just check your profiles (and if possible enhance your signatures) to ensure it is blindingly obvious to newcomers that when you post a helpful reply, it comes from a qualified BT person and can be relied upon. And if a spam email is spotted, maybe sent an alert to forum users about action to take. You might also want to put below your signature a strapline saying something like 'The BT forum is public but access is limited to&amp;nbsp; bona fide BT customers'. And you might want to consider some way of policing/vetting/limiting the activities of new joiners. Thanks in hope.&lt;/P&gt;&lt;P&gt;I'll probably leave this forum now so that I don't get tempted to waste more time on it ha ha.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 16 Dec 2020 10:41:35 GMT</pubDate>
    <dc:creator>Anonymous</dc:creator>
    <dc:date>2020-12-16T10:41:35Z</dc:date>
    <item>
      <title>Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121058#M1193075</link>
      <description>&lt;P&gt;Good Morning&lt;/P&gt;&lt;P&gt;I am not sure if this is the correct board.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have received a private message from another Community member that is spam. How do I report this as I believe it is against the rules. I expect this person has sent a similar message to other members and personally feel they should be removed from the Community.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Regards&lt;/P&gt;&lt;P&gt;Molly4&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 06:45:48 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121058#M1193075</guid>
      <dc:creator>Molly4</dc:creator>
      <dc:date>2020-12-13T06:45:48Z</dc:date>
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    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121061#M1193076</link>
      <description>Me too...</description>
      <pubDate>Sun, 13 Dec 2020 07:29:02 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121061#M1193076</guid>
      <dc:creator>PaulPim</dc:creator>
      <dc:date>2020-12-13T07:29:02Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121064#M1193077</link>
      <description>&lt;P&gt;This the Netflix thing from icequeennl? Me too in that case&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 07:48:22 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121064#M1193077</guid>
      <dc:creator>Ldtravs1</dc:creator>
      <dc:date>2020-12-13T07:48:22Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121072#M1193078</link>
      <description>&lt;P&gt;Hi Everyone,&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;I'm really sorry you've received these messages, please&amp;nbsp;don't respond to or click on any of the links that you have been sent as I can confirm they are spam. Please be assured that&amp;nbsp;I am taking the appropriate action against the&amp;nbsp;profiles responsible for these messages and would recommend that you delete any suspicious message you may have received. Many thanks for highlighting this.&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 08:29:20 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121072#M1193078</guid>
      <dc:creator>NeilO</dc:creator>
      <dc:date>2020-12-13T08:29:20Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121078#M1193079</link>
      <description>Just noticed I had one in November from similar from a RedVines too.</description>
      <pubDate>Sun, 13 Dec 2020 08:39:40 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121078#M1193079</guid>
      <dc:creator>Ldtravs1</dc:creator>
      <dc:date>2020-12-13T08:39:40Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121083#M1193080</link>
      <description>&lt;P&gt;I received a similar message this morning part of which said: "Subject&lt;BR /&gt;Blink and it is gone! The best luxury reward offer for you! Here is your chance! Get bonuses now! "&lt;/P&gt;&lt;P class="fallback-font"&gt;&lt;SPAN&gt;From&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;&lt;SPAN&gt;Pistachiol&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;&lt;SPAN&gt;Several suspicious links invited me&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;to click.&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;&lt;SPAN&gt;Message has been reported then deleted.&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 08:55:32 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121083#M1193080</guid>
      <dc:creator>RGCAston</dc:creator>
      <dc:date>2020-12-13T08:55:32Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121089#M1193081</link>
      <description>Thank you for your reply. My message came from Slayerlz</description>
      <pubDate>Sun, 13 Dec 2020 09:04:50 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121089#M1193081</guid>
      <dc:creator>Molly4</dc:creator>
      <dc:date>2020-12-13T09:04:50Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121093#M1193082</link>
      <description>&lt;P&gt;I had the exact same message..suspected it was spam . But came on here to double check first.&lt;/P&gt;&lt;P&gt;Is nothing sacred anymore !!,,.&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:10:59 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121093#M1193082</guid>
      <dc:creator>SylviaP</dc:creator>
      <dc:date>2020-12-13T09:10:59Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121096#M1193083</link>
      <description>&lt;P&gt;I also received this but it was from &lt;SPAN&gt;Avocadosl&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Needless to say, it was deleted without opening&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:16:26 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121096#M1193083</guid>
      <dc:creator>MrGrumpyGrump</dc:creator>
      <dc:date>2020-12-13T09:16:26Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121103#M1193084</link>
      <description>&lt;P&gt;I received one this morning from&amp;nbsp;&lt;SPAN&gt;Sierralz.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:42:09 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121103#M1193084</guid>
      <dc:creator>mytisbrewin</dc:creator>
      <dc:date>2020-12-13T09:42:09Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121104#M1193085</link>
      <description>I had the same message, copied and pasted into browser and received a message that it was a dangerous phishing site and the page did not load. Obviously did not click on continue to the site. Deleted the message.&lt;BR /&gt;Not sure how people like this get onto the forum.</description>
      <pubDate>Sun, 13 Dec 2020 09:43:12 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121104#M1193085</guid>
      <dc:creator>Swaddie-72</dc:creator>
      <dc:date>2020-12-13T09:43:12Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121110#M1193086</link>
      <description>&lt;P&gt;Hi Everyone,&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Once again thanks for highlighting these spam messages, we've&amp;nbsp;banned the offending profiles and have temporarily turned off the private message function on the community to mitigate the spam attack. I apologise for any concern caused by these messages and I'm sorry for any inconvenience caused by the loss of our private message function which we will enable again tomorrow.&lt;/P&gt;

&lt;P&gt;&amp;nbsp;&lt;/P&gt;

&lt;P&gt;Thanks&lt;BR /&gt;
NeilO&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:53:19 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121110#M1193086</guid>
      <dc:creator>NeilO</dc:creator>
      <dc:date>2020-12-13T09:53:19Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121112#M1193087</link>
      <description>&lt;P&gt;Also got this email come on BT had a couple of spam emails this week,&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 09:53:26 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121112#M1193087</guid>
      <dc:creator>Gail-15</dc:creator>
      <dc:date>2020-12-13T09:53:26Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121114#M1193088</link>
      <description>Same here.</description>
      <pubDate>Sun, 13 Dec 2020 09:54:51 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121114#M1193088</guid>
      <dc:creator>TomasP</dc:creator>
      <dc:date>2020-12-13T09:54:51Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121118#M1193089</link>
      <description>I’ve also had the same message from “MonCherilz”</description>
      <pubDate>Sun, 13 Dec 2020 09:59:14 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121118#M1193089</guid>
      <dc:creator>Jaye_28</dc:creator>
      <dc:date>2020-12-13T09:59:14Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121126#M1193090</link>
      <description>&lt;P&gt;Me too, from:&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;BT Community Forums &amp;lt;no-reply@community-mail.bt.com&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;It says:&lt;/P&gt;&lt;P class="fallback-font"&gt;Subject&lt;/P&gt;&lt;P class="fallback-font"&gt;Blink and it is gone! The best awesome offer for December! Today you will be lucky! What are you waiting for?&lt;/P&gt;&lt;P class="fallback-font"&gt;From&lt;/P&gt;&lt;P class="fallback-font"&gt;RaspberryQueenl&lt;/P&gt;&lt;P class="fallback-font"&gt;Date&lt;/P&gt;&lt;P class="fallback-font"&gt;13-12-2020 1h53&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 10:15:23 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121126#M1193090</guid>
      <dc:creator>WendyBourne</dc:creator>
      <dc:date>2020-12-13T10:15:23Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121128#M1193091</link>
      <description>Me too but mine was from wakemeupl</description>
      <pubDate>Sun, 13 Dec 2020 10:18:47 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121128#M1193091</guid>
      <dc:creator>dbpeters</dc:creator>
      <dc:date>2020-12-13T10:18:47Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121129#M1193092</link>
      <description>&lt;P&gt;Same here - I clicked the link to look at the message but got accessed denied when I went to the page. The email looked completely like a BT email so I trusted it. Hope I've not had any details harvested. I hope BT are reading this and/or will act and advise us.&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 10:21:16 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121129#M1193092</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2020-12-13T10:21:16Z</dc:date>
    </item>
    <item>
      <title>You’ve received a private message in the BT Community.</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121131#M1193106</link>
      <description>&lt;P&gt;&amp;nbsp;an email saying&amp;nbsp;&lt;SPAN&gt;You’ve received a private message in the BT Community. it had a link that ltook me to the ebay community&amp;nbsp; but no private massage?&amp;nbsp; &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Apparently it was sent by&amp;nbsp;MonCherilz and said&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P class="fallback-font"&gt;Subject&lt;/P&gt;&lt;P class="fallback-font"&gt;Blink and it is gone! The best cool reward offer for you! You are among the lucky ones! What are you waiting for?&lt;/P&gt;&lt;P class="fallback-font"&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="fallback-font"&gt;have I been phished?&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 10:22:19 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121131#M1193106</guid>
      <dc:creator>thedantheman</dc:creator>
      <dc:date>2020-12-13T10:22:19Z</dc:date>
    </item>
    <item>
      <title>Re: Private message which is spam</title>
      <link>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121135#M1193093</link>
      <description>&lt;P&gt;I have also received the same message form IcePoplz&lt;/P&gt;</description>
      <pubDate>Sun, 13 Dec 2020 10:27:14 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Private-message-which-is-spam/m-p/2121135#M1193093</guid>
      <dc:creator>Assillon</dc:creator>
      <dc:date>2020-12-13T10:27:14Z</dc:date>
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