This topic

'Request Entity Too Large' error when signing in

Stevek1311 — Thu, 20 May 2021 12:06:20 GMT

Just got this error again while trying to use the forum. See screen grab below using Chrome

There is a solution: clear all cookies associated with BT but I suggest many users won't be aware of that and those that do might not be aware how to selectively clear cookies by site

So some sort of design fault is there with how BT are using cookies and that's the problem that needs to be fixed please

Re: 'Request Entity Too Large' error when signing in

Keith_Beddoe — Thu, 20 May 2021 13:39:15 GMT

I have seen this issue as well, with Google Chrome. Clearing cookies fixes it.

There are 77 cookies, just for this forum, another 49 from bt.com.

Re: 'Request Entity Too Large' error when signing in

RobbieMac — Thu, 20 May 2021 14:20:34 GMT

Hi guys,

Thanks for highlighting.

Sorry you're seeing this issue. I'll be sure to get this reported.

Cheers,

Robbie

Re: 'Request Entity Too Large' error when signing in

barnpiece — Thu, 20 May 2021 16:01:30 GMT

I used to have this problem quite a bit. Now I just clear the cookies on exit.

Why do they want to set so many -- they are no use to me!

Richard

Re: 'Request Entity Too Large' error when signing in

Keith_Beddoe — Thu, 20 May 2021 16:39:52 GMT

There seems to be a cookie set for every thread you visit. That shows when you look at the actual cookie content and the url it contains.

Lots of btVisorga cookies.

Re: 'Request Entity Too Large' error when signing in

Stevek1311 — Tue, 25 Jan 2022 17:54:10 GMT

@RobbieMacwrote:
Hi guys,
Thanks for highlighting.
Sorry you're seeing this issue. I'll be sure to get this reported.
Cheers,
Robbie

Well if you reported it they did nothing as the fault is still there

Re: 'Request Entity Too Large' error when signing in

Devon_Dave — Tue, 25 Jan 2022 23:09:35 GMT

I had the error last week.

Re: 'Request Entity Too Large' error when signing in

ralphrmartin — Tue, 17 May 2022 17:00:28 GMT

Problem is still present today

Re: 'Request Entity Too Large' error when signing in

Keith_Beddoe — Tue, 17 May 2022 18:25:00 GMT

Clearing the community.bt.com cookies is the only cure.

Re: 'Request Entity Too Large' error when signing in

ralphrmartin — Tue, 17 May 2022 21:01:45 GMT

Not for Khoros to fix this poor programming?

Re: 'Request Entity Too Large' error when signing in

Stevek1311 — Tue, 17 May 2022 22:37:18 GMT

@Keith_Beddoewrote:
Clearing the community.bt.com cookies is the only cure.

As I've posted before, even that doesn't always work

Re: 'Request Entity Too Large' error when signing in

MandyF — Wed, 18 May 2022 10:07:34 GMT

Hi guys,

I'm really sorry that this issue is still ongoing. We've reported this issue to Khoros for investigation and will update the thread when we know more.

Thanks for highlighting this and thank you for your patience

MandyF

Re: 'Request Entity Too Large' error when signing in

ralphrmartin — Wed, 18 May 2022 10:34:04 GMT

Thanks Mandy, good to know you are on the case.

Re: 'Request Entity Too Large' error when signing in

SeanD — Thu, 19 May 2022 08:14:57 GMT

Good morning Folks,

Thanks very much for highlighting this issue to us. I am sorry for the frustration this is causing.

Yesterday we raised a case with Khoros to investigate. They have come back to confirm that they have cleared the Community cache and some things on their side and will restart the Community during the wee hours of tomorrow morning. Hopefully from tomorrow, you will see an improvement so please post back here to let me know if you are still seeing the 'Request too large' error message.

Rest assured if you see no improvement we will continue to investigate until we find a solution.

Cheers

Sean