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Not able to reset passwordfor BT community.

Anonymous — Tue, 01 Jun 2021 16:08:19 GMT

Hi i wanted to log into the BT community on the 28/05/20021 but could not remember password so i did a reset password but nothing happened so i tried another 3 times still nothing. The next day i saw in my spam email that the first two went into my spam email approx 2.5 hours later and the second two had arrived in my spam folder over 6 hours later in the middle of the night. I used the link on the last one and it said that the token had expired. I then did the forgotten password thing again i manged to try reset within 10 minutes of email arriving and again it said token had expired. I spoke to BT on chat who said they could not help and told me to ring 0800800150 but they could not help. So i have had to registar under my other email to ask if anyone can help me get my account in my original email address.

Re: Not able to reset passwordfor BT community.

JohnC2 — Tue, 01 Jun 2021 16:35:21 GMT

Hi @Anonymous, thanks for posting and sorry you are having trouble with the password reset on your original profile. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to sort this for you.

cheers

John

Re: Not able to reset passwordfor BT community.

Anonymous — Tue, 01 Jun 2021 16:51:06 GMT

Thanks

Re: Not able to reset passwordfor BT community.

Anonymous — Tue, 01 Jun 2021 16:54:25 GMT

How do i reply to a private message i can't see a reply button.

Re: Not able to reset passwordfor BT community.

Carlusha — Tue, 01 Jun 2021 17:36:44 GMT

@Anonymouswrote:
How do i reply to a private message i can't see a reply button.

Top right, by the envelope. Read the message, then bottom right of the message body, you have the option to either delete or reply.

Re: Not able to reset passwordfor BT community.

Anonymous — Tue, 01 Jun 2021 17:46:34 GMT

Thanks ive sorted out.