https://community.bt.com/t5/Archive-Staging/COMPLAINT-TO-OMBUDSMAN/m-p/2169454#M1193262 <P>I am after some help, I am a BT business customer that was mis sold a cloud system to my restaurant instead of normal BT business and broadband package . This happened in 2018 and is still ongoing, I have hundreds of emails and IMP complaints to resolve this, I now have no service because BT decided to close my last complaint stating it had been resolved which was in December 2020 , obviously its not but by them stating "resolving the issue" ths generated all the bills since this was raised which are 3 times as much as what they would have been should I have had the product I ordered in the first place. I have now spent another 40 mins having to go through everything again to be told that they wont open a new complaint if I go to the Ombudsman as this will raise a complaint directly with BT, however, I have done that as below - but it automatically came up as case closed as the only option relevant to my complaint was to select OTHER - which states it can't help on so closes the case. Could anyone help on this ?</P> <P>&nbsp;</P> <DIV><STRONG>Complaint Record:</STRONG><BR /><SPAN>*********</SPAN></DIV> <DIV><STRONG>Contact method:</STRONG><BR /><SPAN>Email</SPAN></DIV> <DIV><STRONG>Date Created:</STRONG> <DIV><SPAN>Today</SPAN></DIV> </DIV> <DIV class="visible-lg"><STRONG>Service Type:</STRONG></DIV> <DIV class="visible-lg"><STRONG>Sector:</STRONG><BR /><SPAN>Communications</SPAN></DIV> Tue, 29 Jun 2021 15:03:04 GMT annac1705 2021-06-29T15:03:04Z https://community.bt.com/t5/Archive-Staging/COMPLAINT-TO-OMBUDSMAN/m-p/2169454#M1193262 <P>I am after some help, I am a BT business customer that was mis sold a cloud system to my restaurant instead of normal BT business and broadband package . This happened in 2018 and is still ongoing, I have hundreds of emails and IMP complaints to resolve this, I now have no service because BT decided to close my last complaint stating it had been resolved which was in December 2020 , obviously its not but by them stating "resolving the issue" ths generated all the bills since this was raised which are 3 times as much as what they would have been should I have had the product I ordered in the first place. I have now spent another 40 mins having to go through everything again to be told that they wont open a new complaint if I go to the Ombudsman as this will raise a complaint directly with BT, however, I have done that as below - but it automatically came up as case closed as the only option relevant to my complaint was to select OTHER - which states it can't help on so closes the case. Could anyone help on this ?</P> <P>&nbsp;</P> <DIV><STRONG>Complaint Record:</STRONG><BR /><SPAN>*********</SPAN></DIV> <DIV><STRONG>Contact method:</STRONG><BR /><SPAN>Email</SPAN></DIV> <DIV><STRONG>Date Created:</STRONG> <DIV><SPAN>Today</SPAN></DIV> </DIV> <DIV class="visible-lg"><STRONG>Service Type:</STRONG></DIV> <DIV class="visible-lg"><STRONG>Sector:</STRONG><BR /><SPAN>Communications</SPAN></DIV> Tue, 29 Jun 2021 15:03:04 GMT https://community.bt.com/t5/Archive-Staging/COMPLAINT-TO-OMBUDSMAN/m-p/2169454#M1193262 annac1705 2021-06-29T15:03:04Z https://community.bt.com/t5/Archive-Staging/COMPLAINT-TO-OMBUDSMAN/m-p/2169460#M1193263 <P>this is a forum for residential customers&nbsp; as business user you need to post here</P> <P><A href="https://business.forums.bt.com/" target="_blank">https://business.forums.bt.com/</A></P> Tue, 29 Jun 2021 12:59:32 GMT https://community.bt.com/t5/Archive-Staging/COMPLAINT-TO-OMBUDSMAN/m-p/2169460#M1193263 imjolly 2021-06-29T12:59:32Z