This topic

reporting phishing

BazBazza — Wed, 04 Aug 2021 09:17:34 GMT

Why is phishing@bt.com not working today. Fowarded emails are rejected by BT. 04/08/2021

Re: reporting phishing

DavidM — Wed, 04 Aug 2021 09:24:04 GMT

Hi @BazBazza and welcome to our community.

I'm sorry you're having problems reporting phishing. I've tested the email phishing@bt.com and it is working. Can you try a different browser?

Cheers

David

Re: reporting phishing

BazBazza — Wed, 04 Aug 2021 09:46:14 GMT

I use Mozilla Thunderbirds as my email client.
I have now deleted the spam email.

Always been OK until this morning.

Re: reporting phishing

DavidM — Wed, 04 Aug 2021 09:50:53 GMT

Thanks for getting back @BazBazza .

Can you try sending a test email to check if it's working?

Cheers

David

Re: reporting phishing

BazBazza — Wed, 04 Aug 2021 12:46:01 GMT

Appears to be working OK

Send a test email to phishing@bt.com from my main account, which worked OK.

Also fowarded a test email to phishing@bt.com which had orginated from my partners account. That worked OK.

The orginal phishing email was sent to an alias/secondary BT account, that was the one that failled twice this morning when forwarded. Forwarded another test using that account, and it has worked OK as well..

The orginal error message was:-

Reporting-MTA: dns; sa-prd-fep-042.btmx-prd.synchronoss.net
Arrival-Date: Wed, 4 Aug 2021 10:04:19 +0100
Received-From-MTA: dns; sa-prd-rgout-004.btmx-prd.synchronoss.net (10.2.38.7)

Final-Recipient: RFC822; <phishing@bt.com>
Action: failed
Status: 5.1.1
Remote-MTA: dns; smtpb1.bt.com (213.121.32.96)
Diagnostic-Code: smtp; 550 5.5.0 550 5.7.1 Requested action not taken: message refused

Re: reporting phishing

DavidM — Wed, 04 Aug 2021 13:08:04 GMT

Thanks for checking that @BazBazza . Glad to see it's working again.

Cheers

David