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Email requesting setting up new direct debit - genuine?

judex — Mon, 13 Dec 2021 10:45:21 GMT

I've had an email saying my direct debit 'is no longer active' and nees to be set up again. It contains the last 3 numbers of my account, but how can I check it's genuine?

Re: Email requesting setting up new direct debit - genuine?

VeteranISPUser — Mon, 13 Dec 2021 10:51:21 GMT

Hi @judex It’s a scam, delete it and forget about it. If you want reassurance call BT on 150.

Re: Email requesting setting up new direct debit - genuine?

Keith_Beddoe — Mon, 13 Dec 2021 10:52:21 GMT

Fake.

See https://community.bt.com/t5/Announcements-Guides-Community/Phishing-email-received-quotes-part-acc/m-p/2200343#M3661

Re: Email requesting setting up new direct debit - genuine?

judex — Mon, 13 Dec 2021 11:24:44 GMT

Thanks