This topic

Delayed contract

ynecawla — Mon, 30 Nov 2020 11:20:41 GMT

Your guys are putting cable into our neighbour. Can we have it too? We have a contract with another broadband provider for the next 9 months. But your guys are here now! They can connect us tomorrow and we can start our contract in nine months.

Re: Delayed contract

Keith_Beddoe — Mon, 30 Nov 2020 11:24:27 GMT

@ynecawla

Welcome to this user forum.

This is a BT Retail customer forum.

It would be Openreach that are doing any external work, so you need to ask your current provider about it.

https://www.openreach.com/

This forum has nothing to do with Openreach.

Re: Delayed contract

ynecawla — Mon, 30 Nov 2020 11:27:41 GMT

The man knocking on the door definitely said he was from BT. When I asked him about being connected, he said to contact BT

Re: Delayed contract

ynecawla — Mon, 30 Nov 2020 11:30:24 GMT

If I want fibre broadband from BT why would Openreach know if I can have a delayed start to my broadband contract?

Re: Delayed contract

imjolly — Mon, 30 Nov 2020 11:39:31 GMT

the person installing fibre at your neighbours is from openreach BT Retail have nothing to do with the fibre installation

Try your current provider first as openreach work for all ISP apart from virgin so you may be able to order from current provider and keep current contract.

if your ISP does not do FTTP then only bt placing an order for contract and installation with BT Retail will you get FTTP and it will not be delayed for 9 months

Re: Delayed contract

ynecawla — Mon, 30 Nov 2020 14:07:00 GMT

Thanks - that's great news.

I assume BT would 'sort' the remaining nine months of my contract with my current provider?

Re: Delayed contract

ynecawla — Mon, 30 Nov 2020 14:07:52 GMT

p.s. I do not know what FTTP is. Or ISP for that matter.

Re: Delayed contract

imjolly — Mon, 30 Nov 2020 14:12:59 GMT

If you decided to move to BT to get FTTP (Fibre to the premises) and still in contract to your existing ISP (internet service provider) then you have to pay cancellation fees to your current ISP for terminating contract early

Re: Delayed contract

ynecawla — Mon, 30 Nov 2020 14:16:15 GMT

So, to answer my original question, is there an option to put the connection in now but delay joining BT until the nine months is up?

Re: Delayed contract

Keith_Beddoe — Mon, 30 Nov 2020 14:23:53 GMT

@ynecawla wrote:
So, to answer my original question, is there an option to put the connection in now but delay joining BT until the nine months is up?

No, for Openreach to install a connection, there has to be an order from a provider, as that is where they get the money from.

BT Retail do have a scheme where they will refund some cancellation fees.

http://home.bt.com/-nbsp/switching-to-bt-broadband-has-never-been-easier-11363926763644

That is something you would have to ask about.

Re: Delayed contract

imjolly — Mon, 30 Nov 2020 14:20:33 GMT

I answered that already - if you place an order with BT it will not be delayed 9 months

Re: Delayed contract

ynecawla — Mon, 30 Nov 2020 14:23:49 GMT

You didn't answer my question. I WANT a nine month delay. You assumed (I assume) that I did not.

Re: Delayed contract

Keith_Beddoe — Mon, 30 Nov 2020 14:31:52 GMT

@ynecawla wrote:

You didn't answer my question. I WANT a nine month delay. You assumed (I assume) that I did not.

That is not possible.

Re: Delayed contract

imjolly — Mon, 30 Nov 2020 14:35:59 GMT

@ynecawla wrote:

You didn't answer my question. I WANT a nine month delay. You assumed (I assume) that I did not.

that is not going to happen

have you tried your existing provider?