This topic

BT Community Webkit

Airedale9 — Fri, 11 Dec 2020 17:59:08 GMT

Unable to log in to the BT Community Webkit - error message is "there has been an error, the website team have been informed". Bearing in mind the very recent email stating that the whole comminity webkit is going to be terminated in May next year, does anyone know what's happening with it at the moment, what the error is and how long before it will be fixed? It's all rather annoying, especially as I have some urgent updates to carry out before Christmas.

Re: BT Community Webkit Unable to Log In

Melek55 — Sat, 12 Dec 2020 21:47:24 GMT

Unable to log in to my website. Thank goodness it's not just me. I have tried over and over again to try to log in and all I get is a message "there has been an error, the website team have been informed". Thinking I was entering the wrong username and password (even though I knew it was right), I have been trying to get them to send me a reminder of what is but I don't even get an email as requested to tell me! Please BT sort it out.

Re: BT Community Webkit

jimmilk — Sun, 13 Dec 2020 10:21:38 GMT

Me too, this happened about a week or so I thought they were due to close in May 2021

Re: BT Community Webkit

NeilO — Sun, 13 Dec 2020 10:35:36 GMT

Hi Everyone,

Thanks for posting, I'm really sorry to see that you're unable to log in to the Community Webkit site today. I wanted to let you all know that I've highlighted this thread to the team responsible for the site.

Re: BT Community Webkit

Melek55 — Sun, 13 Dec 2020 11:01:29 GMT

Thank you for your help.

Re: BT Community Webkit

jimmilk — Sun, 13 Dec 2020 12:14:26 GMT

Thanks for the rapid response

Re: BT Community Webkit

Airedale9 — Sun, 13 Dec 2020 12:27:23 GMT

Many thanks. Let’s hope we get a quick response from the web team as well.

Re: BT Community Webkit

Ken_Green — Sun, 13 Dec 2020 15:08:50 GMT

I'm glad it's not just me. Still having log-in problems since yesterday morning (it was all OK Friday evening).

Re: BT Community Webkit

Airedale9 — Sun, 13 Dec 2020 16:41:16 GMT

Yes - still broken and hopefully the message is getting through to the web team.

Re: BT Community Webkit

jimmilk — Sun, 13 Dec 2020 19:03:47 GMT

Well it is Sunday🤣 Lets see what happens on Monday. Tuesday would be a good day to get on to "You & Yours" Radio 4. They would be delighted to have a piece to broadcast on how BT are closing a Community & Charity asset in May 2021 but have made it unusable in mid December 2020

Re: BT Community Webkit

Melek55 — Mon, 14 Dec 2020 11:46:15 GMT

I was able to log back in this morning, so all back to normal now. Thank you to Neil O (Moderator) who alerted the team responsible for the site.

Re: BT Community Webkit

DavidM — Mon, 14 Dec 2020 11:47:32 GMT

That's great to hear @Melek55. Can you other guys let me know if this is sorted?

Cheers

David

Re: BT Community Webkit

Ken_Green — Mon, 14 Dec 2020 12:11:46 GMT

Mines is all back on track.

Re: BT Community Webkit

DavidM — Mon, 14 Dec 2020 12:18:53 GMT

Thank for letting me know @Ken_Green.

Cheers

David

BT Community Webkit

Airedale9 — Mon, 14 Dec 2020 14:27:31 GMT

I'm please to report that the problem logging in to my Community website has been resolved and everything is now working again. Many thanks to all who helped to resolve this in good time.

Re: BT Community Webkit

DavidM — Mon, 14 Dec 2020 14:33:17 GMT

Thanks for letting us know @Airedale9.

Cheers

David

Re: BT Community Webkit

Airedale9 — Mon, 14 Dec 2020 14:40:58 GMT

Thanks David

Re: BT Community Webkit

jimmilk — Mon, 14 Dec 2020 16:29:07 GMT

Excellent all sorted