This topic

Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

Mikewiggins1975 — Thu, 17 Dec 2020 11:38:36 GMT

Hi

Would someone be able to offer me advice as to why I can not get Fibre connected to my house in Manchester. Checking on the website the local exchange (a 3 minute walk from my house) has the ability to offer the service yet when checking the packages available Broadband is the only option. Having spoken to Plusnet my broadband provider they cannot offer any other options due to the infrastructure not being in place. Anyone had similar problems?

Having checked on the fibre coverage it states my road/area is covered..

Thanks

MikeWiggins75

Re: Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

imjolly — Thu, 17 Dec 2020 11:41:34 GMT

FTTP does not come from the exchange

enter phone number and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

you need to take this up with Plusnet as this is a BT Retail customer help customer forum and no connection to openreach

Re: Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

Mikewiggins1975 — Thu, 17 Dec 2020 11:45:28 GMT

Appreciate the link, spoken to PlusNet - they can't do anything...

Having checked FTTP availability it states:

The premise/line is associated with exchange which is NOT part of current fibre priority programme. - where do I go to the progress of this?...

Thanks

Re: Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

imjolly — Thu, 17 Dec 2020 11:48:12 GMT

can you post the actual results please

Re: Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

Mikewiggins1975 — Thu, 17 Dec 2020 11:50:22 GMT

Telephone Number XXXXXXXX on Exchange Whitefield

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 22.5	--	22 to 23.5	Available	Available	--
Up to 22.5	Up to 1.5	22 to 23.5	Available	Available	--
Up to 7.5	--	7 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

24.38

1.09

2020-11-23

Other Offerings Availability DateADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

09-12-2020

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Re: Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

Mikewiggins1975 — Thu, 17 Dec 2020 13:57:26 GMT

Hi @imjolly any recommendations / thoughts about the results ? Thanks

Re: Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

Keith_Beddoe — Thu, 17 Dec 2020 14:07:15 GMT

You really need to post on the Plusnet community forum.

Plusnet Forum - Index | Community Site

Someone there may have some more information, as its Openreach not BT Retail that provide the network.

This forum is for BT Retail customers only.

Re: Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

imjolly — Thu, 17 Dec 2020 14:13:52 GMT

From what you have posted you are connected direct to the exchange not a cabinet and must be very near exchange hence your excellent adsl speed Obviously you have benefited with such a great connection but unfortunately paying the penalty as you need to connect to a cabinet for FTTC

you need to raise with Plusnet but in the end it us totally up to openreach

Re: Why can I not get Fibre to the house when the exchange in my area has the ability to deliver it

Mikewiggins1975 — Thu, 17 Dec 2020 14:19:11 GMT

Many thanks for your help @Keith_Beddoe its really appreciated , have a good Christmas