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Re directed to BT Wholesale page

GabbyMaria01 — Wed, 23 Dec 2020 15:13:26 GMT

Hello!

I have Post office broadband however everytime we have a problem we are always put with BT.

Recently we rang the Post Office helpdesk and after they told us to reset our router and ran a test on our phone and computer we keep being re directed to the BT wholesale page.

Post Office seems to think it's a dodgy router?? And they are sending us a new one. Will this actually solve the issue?

Thanks!

Re: Re directed to BT Wholesale page

Keith_Beddoe — Wed, 23 Dec 2020 15:21:06 GMT

@GabbyMaria01

This is a BT Retail Customer forum, and cannot help with Post Office connections.

You will have to ask the Post Office to contract Openreach. It has nothing to do with BT Retail.

Thanks

Re: Re directed to BT Wholesale page

GabbyMaria01 — Wed, 23 Dec 2020 15:22:07 GMT

Thank you!