This topic

Slammed

Chris128 — Sat, 09 Jan 2021 12:06:16 GMT

Had a contract with Vodafone since August 2020. Suddenly in December my connection 'disappeared'. I found out that another resident in my block had taken out a contract with a different provider and his service (was supposed) to start on the day mine stopped. We both listened to his customer service chap who told us my line had been slammed.

I notified Vodafone, who said there was nothing they could do but cancel my contract and offer me another - which would not be activated until 8th January (so no internet for me over xmas!)

The other provider arranged a technician to visit the property the week after the problem. He sorted the problem for the other resident (still on 'my' line) and wanted to run a new line from the local exchange to the property for me - but could not do so because Vodafone would not raise a job order to carry out the work.

My 'new' service was supposed to be activated last midnight - but did not. Ironically the other resident's connection has now also disappeared! Vodafone stated they would continue to configure my connection and I should be online in another 24 hours. They refused to understand that the problem seems to be with the line into the residential property.

There are another 4 flats in our block (6 in total). Heaven knows what is likely to happen if any other resident decides to install an internet connection!

Re: Slammed

Keith_Beddoe — Sat, 09 Jan 2021 12:13:02 GMT

@Chris128

What has this got to do with BT Retail, who operate this forum?

Your issue is with Vodaphone, and the other provider.

Try this forum https://forum.vodafone.co.uk/ as its for Vodaphone customers.

Thanks

Re: Slammed

imjolly — Sat, 09 Jan 2021 12:11:48 GMT

not sure why you are posting on the BT Retail residential forum when you are a vodaphone customer there is no connection from this forum to openreach who are responsible for the phone line you need to talk to vodafone

Re: Slammed

Chris128 — Sat, 09 Jan 2021 12:20:17 GMT

Sorry all. I simply followed a link posted by someone online who had been slammed.

Since the problem had been caused by BT - not the service providers - I wrongly assumed I might find some explanation here.

I will cancel my subscription.

Regards

Re: Slammed

imjolly — Sat, 09 Jan 2021 12:22:54 GMT

@Chris128

as I posted this has nothing to do with BT Retail and it is openreach who look after the phone lines report the problem to vodafone

Re: Slammed

Chris128 — Sat, 09 Jan 2021 12:41:35 GMT

Thanks all for your comments.

I only saw the title BT Community and did not note anything to suggest a differentiation between BT services.

Now I'm struggling to find out how to cancel my membership of this forum!

Re: Slammed

-Richie- — Sat, 09 Jan 2021 13:04:54 GMT

@Chris128wrote:
I notified Vodafone, who said there was nothing they could do but cancel my contract and offer me another - which would not be activated until 8th January (so no internet for me over xmas!)

BT have a priority back in service (PBIS) who deal with restoring slammed customers when a takeover is done in error, do Vodafone not have a process like that ?
It allows the losing provider to get the line back without waiting the normal 14 days.