This topic

Fibre connection query

sundean — Sun, 17 Jan 2021 13:33:53 GMT

Please help

I live close (<1 mile) to my BT exchange, my neighbours around me all have Fibre BB. However my property seems to be an exception and I can only get standard ADSL (8-10mb). I have a feeling OpenReach haven’t routed my cables to the cabinet for so reason? With a family of 4 working from home and two gamers in the family this is making my life miserable 😩

I don’t understand the attached readout. It suggests that Fibre isn’t available? But I know that it is. Can someone please help explain what’s going on here as BT are no help whatsoever

Re: Fibre connection query

imjolly — Sun, 17 Jan 2021 13:37:22 GMT

can you post the full result from the dslchecker - that is only the bottom part

leave exchange and cab information

Re: Fibre connection query

sundean — Sun, 17 Jan 2021 14:36:07 GMT

Re: Fibre connection query

Keith_Beddoe — Sun, 17 Jan 2021 14:46:03 GMT

@sundean

The last test showed you are getting a connection speed of 21.45Mbs, so that is quite good for an ADSL connection, and more than adequate for most people. Some people on fibre (FTTC) get less than that.

As you are on an EO (Exchange Only) connection, you are not going to be able to get a faster connection. That is not likely to change.

Your connection showed Telephone number xxxxxxx on Exchange GRANTOWN ON SPEY. You posted that before you edited your post.

Other properties nearby, may be connected via a fibre cabinet.

Re: Fibre connection query

sundean — Sun, 17 Jan 2021 15:34:15 GMT

Thanks for your help

Not sure where 21mb result comes from? I can assure you I’ve never seen anywhere that speed. I run a Speedtest regularly (daily) and have never seen more than 12mb at best

What does Exchange Only mean? How come my property is EO and my neighbour(s) is fibre (cabinet) then?

Its really disheartening to learn this maybe the fastest speed I ever get. It’s complete rubbish for a family of 4. Daily arguments ugh

Cheers

Re: Fibre connection query

imjolly — Sun, 17 Jan 2021 15:42:01 GMT

the 21mb is your connection speed at your hub not your download speed as seen on btspeedtester

EO mean that you are connected directly to the exchange and you need to be connected to a street cabinet to be able to get FTTC. there is no obvious reason for you being EO bearing in mind when these connections were made they were for phone connections not broadband

you have a great connection and some people with fibre do not get that speed

Re: Fibre connection query

sundean — Sun, 17 Jan 2021 15:48:45 GMT

Our house was built in 2005 amongst much older properties.

Well 21mb connection speed at the hub is meaningless figure to me because it does not translate into real world speed we see in our property (8-10mb). And the performance can be flakey at best. Sounds like I’m going go to have to suck it it up. Maybe waiting for 5G will eventually be my best bet and do away with BT altogether

Re: Fibre connection query

Keith_Beddoe — Sun, 17 Jan 2021 15:49:53 GMT

@sundean wrote:

Thanks for your help

Not sure where 21mb result comes from? I can assure you I’ve never seen anywhere that speed. I run a Speedtest regularly (daily) and have never seen more than 12mb at best

Cheers

Re: Fibre connection query

Keith_Beddoe — Sun, 17 Jan 2021 16:00:45 GMT

@sundean

Use this tester, and connect using an Ethernet cable to connect.

https://speedtest.btwholesale.com/

What does it show?

Re: Fibre connection query

sundean — Sun, 17 Jan 2021 16:23:28 GMT

I’m not able to connect to the hub with is Ethernet currently but when I run that test on my phone it suggests 29mb and 1.4 upload. I’m in disbelief tbh

Re: Fibre connection query

Keith_Beddoe — Sun, 17 Jan 2021 16:31:50 GMT

@sundean wrote:

I’m not able to connect to the hub with is Ethernet currently but when I run that test on my phone it suggests 29mb and 1.4 upload. I’m in disbelief tbh

That could be about right, as its possible your speed has increased since that last test date.

You may see slower speeds on other speed testers, as they would be affected by the volume of traffic on the core Internet.

Also, ADSL download speeds have been increasing recently as more people are moved over to fibre connections, and that has reduced congestion on the ADSL equipment paths.

Re: Fibre connection query

imjolly — Sun, 17 Jan 2021 17:28:45 GMT

i think you really need to do the btspeedtester using and Ethernet connection as that is only method BT will accept if there is a problem. The speed on adsl2+ is max 24mb and download speed will not exceed your connection speed so btspeedtester result at 29mb is not correct

Re: Fibre connection query

sundean — Sun, 17 Jan 2021 16:40:43 GMT

Hmm... it makes me feel like local issues may not be with the ADSL but possibly distribution over WiFi in my property? I’m An EE broadband customer using their standard single home hub equivalent (2 years old).

Wound you recommend upgrading my hub to something better like mesh or the BT home discs?

Re: Fibre connection query

Keith_Beddoe — Sun, 17 Jan 2021 16:51:00 GMT

@sundean wrote:

Hmm... it makes me feel like local issues may not be with the ADSL but possibly distribution over WiFi in my property? I’m An EE broadband customer using their standard single home hub equivalent (2 years old).

Wound you recommend upgrading my hub to something better like mesh or the BT home discs?

You are posting on the wrong forum. This is the BT Retail customer forum.

Try https://community.ee.co.uk/

Thanks

Re: Fibre connection query

sundean — Sun, 17 Jan 2021 17:04:42 GMT

Thanks, EE, BT all the same. This has been useful

Re: Fibre connection query

Keith_Beddoe — Sun, 17 Jan 2021 17:09:53 GMT

@sundean wrote:

Thanks, EE, BT all the same. This has been useful

Different ISPs.

Re: Fibre connection query

licquorice — Sun, 17 Jan 2021 17:10:42 GMT

@sundean wrote:

Thanks, EE, BT all the same.

In the same way that Screwfix and B&Q are the same!

Re: Fibre connection query

sundean — Sun, 17 Jan 2021 18:55:11 GMT

Ha yes exactly but EE have 100% better customer service 😉