This topic

Fibre broadband

Jackbet — Sat, 30 Jan 2021 16:44:04 GMT

Can anyone assist,all my neighbours can get broadband and have been able to for last few year but I can’t.

whenever I query I have been told it’s a direct line only,! Yet we are not far from a cabinet and the last time an engineer from openreach called he said it would be easy to do.

its very frustrating having slow speeds and unfair, can someone please help on how best to resolve this.

thanks

jack

Re: Fibre broadband

Keith_Beddoe — Sat, 30 Jan 2021 16:46:11 GMT

@Jackbet

Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre broadband

Jackbet — Sat, 30 Jan 2021 16:50:35 GMT

it did not recognise my number. We had for years,,,

Re: Fibre broadband

Jackbet — Sat, 30 Jan 2021 16:51:11 GMT

Can you help?

Re: Fibre broadband

imjolly — Sat, 30 Jan 2021 16:58:29 GMT

If checker did nit recognise number are you a BT broadband customer - or another ISP?

Re: Fibre broadband

iniltous — Sat, 30 Jan 2021 16:59:03 GMT

Are you a BT customer ?, If your number isn’t recognised that suggests you are not a BT customer , so this forum isn’t necessarily the place for your question , your current provider may have a similar customer forum.

Re: Fibre broadband

Jackbet — Sat, 30 Jan 2021 17:07:10 GMT

Oh sorry I am currently with sky but it’s via open reach
It’s an openreach eng who will come if a prob

Re: Fibre broadband

Keith_Beddoe — Sat, 30 Jan 2021 17:12:18 GMT

@Jackbet wrote:
Oh sorry I am currently with sky but it’s via open reach
It’s an openreach eng who will come if a prob

Then you need to post on the Sky forum, to get an answer.

https://www.skyuser.co.uk/forum/

This is the BT Retail customer forum.

BT Retail have nothing to do with Openreach, who are a separate company.