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FTTC Possible wrong cabinet?

Woodsman06 — Sun, 07 Mar 2021 18:22:39 GMT

I’m hoping someone can possibly help. I moved to a new house a year ago and at the time openreach were upgrading the area to fibre. I currently have to use a 4g router for broadband which is pretty poor most of the time. The fibre upgrade has since been done yet my house is literally the only house in the area that still is connected to the old cabinet which is about 2.5miles away (new cabinet is about 600 yards or so). There are houses several hundred yards in either direction that have fibre so surely the network doesn’t stop and start either side of my house? I don’t know the landline number as I have never used it. Thanks in advance

Re: FTTC Possible wrong cabinet?

imjolly — Sun, 07 Mar 2021 19:20:32 GMT

Use the landline and dial 17070 and your number will be repeated or dial your mobile and the number will be displayed. Once you have the number then enter here and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: FTTC Possible wrong cabinet?

Woodsman06 — Sun, 07 Mar 2021 20:26:40 GMT

The landline has no dial tone so assume it needs to be re activated.

Re: FTTC Possible wrong cabinet?

pippincp — Sun, 07 Mar 2021 20:32:42 GMT

How do you know you are still connected to the old cabinet?

~~If you have no dial tone you need to report it as a fault.~~

Do you already have broadband and/or telephone account?

Re: FTTC Possible wrong cabinet?

Woodsman06 — Sun, 07 Mar 2021 21:29:18 GMT

I used this link to find which cabinet https://kitz.co.uk/adsl/broadbandchecker.php

Who do I report the fault to if I don’t have a phone provider? Openreach don’t deal with joe public.

Re: FTTC Possible wrong cabinet?

imjolly — Sun, 07 Mar 2021 21:33:55 GMT

until you have place and order for a phone and actually been connected you have no idea which cabinet you will be connected to

Re: FTTC Possible wrong cabinet?

Woodsman06 — Sun, 07 Mar 2021 22:00:35 GMT

Thanks