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Lost Landline Number

Keefy911 — Wed, 17 Mar 2021 20:40:31 GMT

I have noticed a number of success stories on this and wondered if anyone can help. We have cancelled our contract with Virgin Media. They failed to ask if I wanted to keep our Landline number and when Sky tried to port it, it was gone - lost! Like others, we have had our original Landline number for over 30 years and still use it despite increased mobile use. We have a new number with Sky which I assume is underpinned by BT / Open reach. Is there anyway the original number can be reinstalled. Thanks

Re: Lost Landline Number

Keith_Beddoe — Wed, 17 Mar 2021 21:04:55 GMT

@Keefy911

As this is a BT Retail customer forum, and you are not a BT Retail customer, this forum cannot help.

BT Retail do not allocate phone numbers. If your phone number was originally issued to you by BT retail, then you can normally get it back by becoming a BT Retail customer, provided you are still living at the same address.

If you have had the number for over 30 years, then its most likely that it was issued by BT retail, and would now have been returned back to them.

Re: Lost Landline Number

imjolly — Wed, 17 Mar 2021 21:06:57 GMT

if you have read previous posts you will see only way it may and stress may be possible is for you to join BT RETAIL and after having a phone contract then ask for renumber to your old number assuming the number was initially issued by BT and you are still at the same address

Re: Lost Landline Number

Keefy911 — Wed, 17 Mar 2021 21:34:48 GMT

Thanks for the reply and info

Re: Lost Landline Number

Keefy911 — Wed, 17 Mar 2021 21:45:31 GMT

Thanks for the info and reply