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Landline connection

Rasputin — Mon, 05 Apr 2021 08:59:57 GMT

I am booked for a first landline connection into the house. I await a preliminary call from Outreach but is there a guide as to the normal methods used by the engineer in setting up the in house terminal. This would allow me to survey suitable routing in preparation.

Re: Landline connection

Keith_Beddoe — Mon, 05 Apr 2021 11:27:37 GMT

@Rasputin

Which phone provider are you using?

Its Openreach that would do the work.

Re: Landline connection

Rasputin — Mon, 05 Apr 2021 12:18:04 GMT

I understand but where I want to have the terminal in the house may not be the easiest place for them to get to. I thought there may be some restriction in the type of installation activity and I could prepare some pull throughs. I'm hoping in the prior discussion to cover this but want to make sure the engineer completes the work on the day. At the moment have taken out a contract with Onestream which includes free installation by Outreach.

Re: Landline connection

imjolly — Mon, 05 Apr 2021 12:57:02 GMT

this is a community forum for customers of BT retail and there is no contact from this forum to openreach (not outreach) you need to contact your ISP for assistance