This topic

Need a DLM reset

samtheaspie — Sat, 01 May 2021 17:29:21 GMT

Hi All,

I know this is not standard practice but if possible can one of the openreach guys on here do a DLM reset for me. Think ive got a stuck profile. Switched from ADSL to FTTC 2 weeks ago.

Thanks

Re: Need a DLM reset

imjolly — Sat, 01 May 2021 17:37:06 GMT

There are no 'OPENREACH GUYS' on this BT RETAIL customer forum

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Need a DLM reset

samtheaspie — Sat, 01 May 2021 18:23:49 GMT

Product name	EE Smart Hub
Serial number	2039009988
Firmware version	v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
Board version	1
Data sent / received	437.1 MB / 707.1 MB
DSL uptime	0 days 1 Hours 54 Mins 38 Secs
Data rate	17.52 Mbps/64.17 Mbps
Maximum Data rate	17.5 Mbps/64.1 Mbps
Noise margin (up/down)	5.9/6.0
Line attenuation (up/down)	20.8/16.2
Signal attenuation (up/down)	20.8/16.2
Broadband username	PRODUCTIONHQNUN556643085@fs
2.4 GHz wireless network name	EE-Hub-9rNf
2.4 GHz wireless channel	Smart (Channel 1)
5 GHz wireless network name	EE-Hub-9rNf
5 GHz wireless channel	Smart (Channel 44)
Wireless Security	WPA
Wireless mode	Mode 1
Firewall	Default
MAC address	E4:75:DC:58:E6:EE
Software variant	-
Boot loader	0.0.3-EE (Mon Dec 4 17:32:53 2017)

Re: Need a DLM reset

samtheaspie — Sat, 01 May 2021 18:26:21 GMT

Re: Need a DLM reset

imjolly — Sat, 01 May 2021 18:28:32 GMT

Are you an EE CUSTOMER? If so you need to post on the EE FORUM

you have a 64mb connection with an attainable of 64mb and normal noise margin of 6db you do not need any DLM reset your connection is ok

Re: Need a DLM reset

Keith_Beddoe — Sat, 01 May 2021 18:31:27 GMT

@samtheaspie

Here is the link to the EE forum https://community.ee.co.uk/

You will need to post there, to get help.

Re: Need a DLM reset

samtheaspie — Sat, 01 May 2021 18:31:51 GMT

Noo im BT but using an EE router because its type B rebadged HH6.

No worries ill just customer services.

Re: Need a DLM reset

Keith_Beddoe — Sat, 01 May 2021 18:35:49 GMT

@samtheaspie wrote:

Noo im BT but using an EE router because its type B rebadged HH6.

No worries ill just customer services.

You are not authenticating to a BT Retail server, so are you a BT Business user?

Re: Need a DLM reset

NeilO — Sat, 01 May 2021 18:53:24 GMT

@samtheaspie welcome back to the community and thanks for posting. Those router stats look fine and there is no scope for improvement.

The PRODUCTIONHQNUN*******@fs. username is used to authenticate EE customers to their broadband service. If you have BT broadband it should be bthomehub@btinternet.com

I'm not sure how that is working on a BT consumer connection if it has the wrong username.

Thanks

Neil

Re: Need a DLM reset

samtheaspie — Sat, 01 May 2021 20:53:15 GMT

No idea i just plugged it in and it worked. But look its obvious what i want wont be done so dont worry all.