This topic

How can I get the postcode changed on my landline?

cazirobins — Thu, 27 May 2021 14:44:34 GMT

Royal Mail gave us a new postcode around 7 years ago as two very similar addresses had the same post code.

it appears that my landline is linked to the wrong address due to using an old post code.

How can I get this changed? Trying to amend broadband supply is proving very difficult due to this

Re: How can I get the postcode changed on my landline?

imjolly — Thu, 27 May 2021 14:52:53 GMT

are you a BT retail broadband customer? if so phone CS 150

Re: How can I get the postcode changed on my landline?

cazirobins — Thu, 27 May 2021 14:55:25 GMT

No, I’m currently with EE - tried to move over to BT and that was a nightmare (I think because of this postcode issue)

Re: How can I get the postcode changed on my landline?

licquorice — Thu, 27 May 2021 14:58:14 GMT

Then you need to call EE, why would you expect BT to change the customer details of an EE account?

Re: How can I get the postcode changed on my landline?

cazirobins — Thu, 27 May 2021 15:05:50 GMT

Ermm because the landline is registered on BT’s network not EE!

Re: How can I get the postcode changed on my landline?

imjolly — Thu, 27 May 2021 15:11:07 GMT

The network is openreach not BT RETAIL

As an EE customer only they can change your records so as suggested by @licquorice you must contact EE

Re: How can I get the postcode changed on my landline?

licquorice — Thu, 27 May 2021 15:12:45 GMT

@cazirobins wrote:

Ermm because the landline is registered on BT’s network not EE!

Not if you are an EE customer it isn't.

Re: How can I get the postcode changed on my landline?

cazirobins — Thu, 27 May 2021 15:16:09 GMT

This is where it’s frustrating. EE tell me the post code can’t be changed. When I questioned it back along they said that I had to raise an Ordi request when the supply was switched over to another supplier. As they’ve not been able to switch the account over that’s why I’ve asked in here. Basically, EE are passing the buck then?

Re: How can I get the postcode changed on my landline?

imjolly — Thu, 27 May 2021 15:17:52 GMT

EE are the people who need to raise the ORDI with openreach. Once updated you will be able to move ISP

Re: How can I get the postcode changed on my landline?

licquorice — Thu, 27 May 2021 15:18:10 GMT

Yes, it has absolutely nothing whatsoever to do with BT. It is between EE and Openreach. EE need to raise the ORDI request with Openreach.

Re: How can I get the postcode changed on my landline?

cazirobins — Thu, 27 May 2021 15:23:12 GMT

Thanks for your help everyone. So frustrating when companies pass the buck.