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Broadband silver key BT fibre broadband

Clayton85731 — Fri, 04 Jun 2021 11:53:46 GMT

Hello I recently moved into a new build new property and I’m trying to set up WiFi ..I have a BT fibre open reach box in n the cupboard with a Ethernet cable attached

im joined with sky tv and trying to set up my broadband ..the tech engineer is saying the address is silver key which is either the Royal Mail postcode or BT open reach postcode is wrong I’ve sorted out the Royal Mail they have the post code correctly but can’t get thru to anyone at BT open reach to see if there’s a problem on their side

can someone. Help me please ??

Re: Broadband silver key BT fibre broadband

Keith_Beddoe — Fri, 04 Jun 2021 12:02:05 GMT

@Clayton85731

This is a BT Retail Customer forum, and has nothing to do with Openreach or Sky.

You need to contact Sky about this, or perhaps post on their forum. Sky can ask for the database to be updated, by submitting an ORDI request to Openreach. I am assuming that Sky are selling FTTP, which is what is installed in the property.

Sky Help Forum - Help & Support from the Official Sky Forum

Thanks

Re: Broadband silver key BT fibre broadband

pippincp — Fri, 04 Jun 2021 12:00:54 GMT

There is no such company as BT Openreach. This is a BT Retail (ISP) forum.

It is up to your ISP (SKY) to sort this out and request Openreach raise an ORDI for the Openreach database to be updated. Only your ISP can do this.

Re: Broadband silver key BT fibre broadband

Clayton85731 — Fri, 04 Jun 2021 12:01:55 GMT

I spoke to sky and they said the address is silver key ..if you could give me a contact number for bT so they can fix my post code and match it up to the royal mails then i’ll Be happy

Re: Broadband silver key BT fibre broadband

Keith_Beddoe — Fri, 04 Jun 2021 12:04:32 GMT

@Clayton85731 wrote:

I spoke to sky and they said the address is silver key ..if you could give me a contact number for bT so they can fix my post code and match it up to the royal mails then i’ll Be happy

Its nothing to do with BT at all. Sky need to sort this out, if they cannot, then choose a different provider who can.

Whoever you spoke to at Sky, does not know what they are talking about.