This topic

Help??

Lynz83 — Sat, 05 Jun 2021 05:27:13 GMT

Hi , up until last week I had fibre broadband at 28mb. My husband left me and cancelled our contract with BT , I joined sky but have been told that their is no fibre line available for me to have. The only Broadband I can get is BT at a speed of 1mg , I have used comparison sites but no where is able to offer anything. Any advice would be appreciated, I have 2 children 1 being a teenager who requires Internet for school work , thanks

Re: Help??

Keith_Beddoe — Sat, 05 Jun 2021 06:10:10 GMT

@Lynz83

This is a BT Retail customer forum, and cannot help Sky customers.

Openreach provide the connections for most providers, so its likely there is no more capacity for fibre connections. The connection that you had with BT Retail, would have been given to another user who was waiting for a connection.

All you can do is to wait for capacity to become available, and then upgrade your existing service.

As a Sky customer, you may find more advice on their forum.

Sky Help Forum - Help & Support from the Official Sky Forum

Re: Help??

Lynz83 — Sat, 05 Jun 2021 06:12:40 GMT

Thanks for you help I am not a sky customer as I can’t get a line with them or anyone , bt was previous provider that is why I posted this question. Thanks

Re: Help??

Keith_Beddoe — Sat, 05 Jun 2021 06:27:11 GMT

@Lynz83 wrote:

Thanks for you help I am not a sky customer as I can’t get a line with them or anyone , bt was previous provider that is why I posted this question. Thanks

From your original post " I joined sky but have been told that their is no fibre line available for me to have"

If you are not with Sky, then who is currently providing your phone and broadband connection?

You will get the same service from all providers that use the Openreach cabinets, so if you decide to join BT Retail, then you would be given an ADSL line to start with, and you can then upgrade when there is spare capacity.

You may be offered a 4G mobile broadband service as an option.

Re: Help??

Lynz83 — Sat, 05 Jun 2021 06:28:48 GMT

I currently don’t have a provider , no phone line no broadband , bt want £33 for 1mb

Re: Help??

Keith_Beddoe — Sat, 05 Jun 2021 06:37:15 GMT

@Lynz83 wrote:

I currently don’t have a provider , no phone line no broadband , bt want £33 for 1mb

That would be the same for all providers, unless you have Virgin Media in your street.

The only suggestion I can make, is to place your order with BT Retail. Once the service is activated, then enter your phone number into this form, and all of the options will be show.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Openreach do upgrade cabinets, and are also installing direct fibre in some areas, so you can keep checking that form to see what capacity is available.

The only other option, if you are in a 4G mobile coverage area, is mobile broadband.

Re: Help??

Lynz83 — Sat, 05 Jun 2021 06:40:24 GMT

Ok thanks for your help?

Re: Help??

Keith_Beddoe — Sat, 05 Jun 2021 06:46:55 GMT

@Lynz83 wrote:

Ok thanks for your help?

If you use the address checker option on that web form, it will give you an idea what is available, and you will see the cabinet showing as "waiting list".

If you would like to try that now, and post the results here, without showing your address, then it may become clearer.

Re: Help??

Lynz83 — Sat, 05 Jun 2021 10:27:23 GMT

Re: Help??

Lynz83 — Sat, 05 Jun 2021 10:29:58 GMT

Re: Help??

Keith_Beddoe — Sat, 05 Jun 2021 11:00:44 GMT

As you can see, there is a waiting list for VDSL.

All you can do is to order a phone/broadband connection, and once its active, keep checking that form using your BT Phone number, and as soon as it shows "available" on the checker, then place an order to upgrade to Fibre 1. You will only get Fibre 1 speeds, so there is no point in paying for Fibre 2.

Meanwhile, you may find that the ADSL2 estimate is on the low side anyway, and you may actually find that its faster that expected.

Re: Help??

-Richie- — Sat, 05 Jun 2021 12:07:34 GMT

@Lynz83wrote:
Hi , up until last week I had fibre broadband at 28mb. My husband left me and cancelled our contract with BT

The FTTC cabinet that you were connected to had no spare ports, when you cancelled you freed up a port and someone local then upgraded and took the last remaining port, now there's a waiting list.

All you can do is sign up for the 1 mb ADSL and wait for a free port, check weekly with your provider and when an upgrade is available jump on it and raise an order for FTTC.

Re: Help??

Lynz83 — Sat, 05 Jun 2021 20:40:04 GMT

thanks for you advice

Re: Help??

Lynz83 — Wed, 09 Jun 2021 08:05:18 GMT

Me again! Sorry! Does this mean fibre is now available? Thanks

Re: Help??

Keith_Beddoe — Wed, 09 Jun 2021 08:13:11 GMT

@Lynz83 wrote:

Me again! Sorry! Does this mean fibre is now available? Thanks

Quite possibly, but you need to enter your BT Retail phone number into the checker, to get an accurate result.

If you do not have a BT Retail number, then you would need to get one.

Try placing an order for fibre 1, with BT right now.

https://www.bt.com/broadband/deals

https://www.bt.com/broadband/fibre