This topic

Help - ATA Adaptor set up for BT Cloud Express

slali75 — Wed, 30 Jun 2021 10:52:19 GMT

Hi, I recently switched over from Plusnet to Bt. I have BT fibre broadband with cloud voice express which comes YEALINK W60 phone. My restaurant EPOS system relies on caller ID to bring up customer database and its not compatible with the current bt system.

I EPOS provider suggested an ata adaptor which can be used to connect pre-existing analogue phones etc.. to the new digital service. I bought Grandstream HT812 from amazon which looks quite simple to setup, but I am having issues getting log in details from BT. I keep getting transferred department to department. I was hoping to get some of the info from the YEALINK base but its password protected.

Can anybody help?

I need following details:

Primary SIP Server:

Outbound Proxy:

SIP user id

Authenticate ID

Password

Name

Profile Id

Request URI Routing ID

Thanks

Syed

Re: Help - ATA Adaptor set up for BT Cloud Express

Keith_Beddoe — Wed, 30 Jun 2021 12:50:09 GMT

@slali75

As a BT Business user, you will need to post on the BT Business forum.

https://business.forums.bt.com/

This is the BT Residential forum.

Thanks

Re: Help - ATA Adaptor set up for BT Cloud Express

mrsguan44 — Thu, 25 Nov 2021 09:21:31 GMT

Hi, I have the problems, can you share how do you solve the problem at the end please?

Re: Help - ATA Adaptor set up for BT Cloud Express

Keith_Beddoe — Thu, 25 Nov 2021 09:24:52 GMT

@mrsguan44

You would need to look at their posting on the BT Business forum.

They have not been back on this residential forum.