This topic

new fibre

dgreg — Fri, 16 Jul 2021 15:01:20 GMT

we want to upgrade to superfast fibre and have a new duct in our driver ready and another one from the house to an annex. when they install will they use these and connect to the annex at the same tiem or do i need to pay more please?

we currently have overhead connection which I dont want to use now

thx

Re: new fibre

Keith_Beddoe — Fri, 16 Jul 2021 15:05:48 GMT

@dgreg

Are you a BT Retail customer?

Re: new fibre

licquorice — Fri, 16 Jul 2021 15:11:20 GMT

@dgreg wrote:

we want to upgrade to superfast fibre and have a new duct in our driver ready and another one from the house to an annex. when they install will they use these and connect to the annex at the same tiem or do i need to pay more please?

Did Openreach provide the duct or did you provide it unilaterally? Fibre installation will just be to one location at your premises unless you order 2 discrete services.

we currently have overhead connection which I dont want to use now

You don't get to choose, it depends on the infrastructure in your area.

thx

Re: new fibre

dgreg — Fri, 16 Jul 2021 15:27:27 GMT

ok thx

Re: new fibre

dgreg — Fri, 16 Jul 2021 15:28:00 GMT

no not yet im with sky until tomorrow when my contract's up

Re: new fibre

Keith_Beddoe — Fri, 16 Jul 2021 15:30:24 GMT

@dgreg wrote:

no not yet im with sky until tomorrow when my contract's up

Its actually Openreach that install the connection, not BT Retail, so you will have to discuss it with Openreach, when they visit.

I assume you have a pending order with BT Retail at the moment, so you should be able to track that via MyBT.

Re: new fibre

dgreg — Fri, 16 Jul 2021 15:55:27 GMT

no not yet i need to arrange but was hesitant to do online until i had confirmed they'd go through trench

thx

Re: new fibre

pippincp — Fri, 16 Jul 2021 16:03:26 GMT

How do they get from the pole to your duct?

Re: new fibre

licquorice — Fri, 16 Jul 2021 16:05:46 GMT

@dgreg wrote:

no not yet i need to arrange but was hesitant to do online until i had confirmed they'd go through trench

thx

So I guess you have just put a duct in without consulting Openreach as to its suitability.

Re: new fibre

Keith_Beddoe — Fri, 16 Jul 2021 16:05:48 GMT

@dgreg wrote:

no not yet i need to arrange but was hesitant to do online until i had confirmed they'd go through trench

thx

If you already have an overhead connection from a pole, then it will come the same way.

Re: new fibre

Starwire — Sat, 17 Jul 2021 10:14:34 GMT

Where does the Duct go to, the base of the Pole or a Joint Box?

Also have you used Openreaches approved 54 or 56 Duct, if not they’ll most likely not use it because they would then become liable for its Maintenance/Repair. Also Telecoms Duct now needs to be Grey so it’s identifiable to other Utilities, i.e. Blue for Water, Yellow for Gas, Green for Cable TV, etc.

Re: new fibre

dgreg — Sat, 17 Jul 2021 10:20:54 GMT

Yep we put the grey duct in from road to house plus from house to annex

Re: new fibre

Starwire — Sat, 17 Jul 2021 10:44:14 GMT

Can you be more specific please.

To the road as in where it meets the edge of your boundary or does it physically go to the base of the Telephone Pole or to ones of Openreaches Joint Boxes, i.e. the Rectangle lids with two holes in them that say ‘BT’ in the middle.

Re: new fibre

Starwire — Sat, 17 Jul 2021 10:48:10 GMT

Also what are you getting from BT, is it FTTP?

If the existing CBT is on top of a Pole and your house is/was previously fed by an Overhead Line then the FTTP SNN’s (Serving Network Nodes) will say this and if you wanted it done via another method you would be liable for any additional construction charges to get the Network to your property.

Re: new fibre

dgreg — Sat, 17 Jul 2021 13:44:33 GMT

Yes the duct we put in goes into rectangle box outside my house that says BT that they put in when they put super fast on our street my neighbour plugs into this on one side but the neighbour on other side gets his overhead

Re: new fibre

dgreg — Sat, 17 Jul 2021 13:45:49 GMT

Ok thx but not sure they’d be any costs as the ground worker put in the duct and rope all the way to the house from rectangle by box in street

thx

Re: new fibre

dgreg — Sat, 17 Jul 2021 17:16:58 GMT

Ok thx how do I specify that do I ask them on the day or ring open teach

Re: new fibre

iniltous — Sun, 18 Jul 2021 08:37:10 GMT

If someone working in your property then also excavated the public highway ( footpath ) on your behalf and then broke into a private company’s property ( OR joint box ) that’s quite a lot of illegal behaviour, if the contractor doesn’t have the ‘right’ to work in the highway and certainly should not be smashing into a OR box without OR asking for that work to be done.

As far as your situation , even if the box your contractor illegally broke into has a Fibre CBT , if your current service is overhead, and the telegraph pole also has a CBT , it’s probable that any order you make for FTTP would be ‘mapped’ onto the overhead CBT , not the CBT in the foot way box, and the installer should use the CBT quoted on his or her job pack, connecting to the CBT in the joint box won’t necessarily work for your address anyway plus messes up the network design, as the ports in the foot way box may already be pre allocated for other addresses

Re: new fibre

Starwire — Sun, 18 Jul 2021 12:24:37 GMT

Gave up with this one, what could’ve been one question one reply seems to go on forever. All Yes/No Answers like it’s a Police Interrogation.

If said work he’s done hasn’t been approved by Openreach nor have they used the Openreach approved Duct, etc then he best hope the Installer is a Contractor.

Re: new fibre

dgreg — Sun, 18 Jul 2021 15:04:19 GMT

Thanks for your patience and help! Clearly I’m new to these forums

We have used BT approved duct and it goes from

my house all the way to the bt box in the street and we have another that goes from the house to the annex

thx