This topic

Company domain blocked by BT while it's showing up as clear everywhere else.

waywithwords — Wed, 28 Jul 2021 11:31:09 GMT

Good day

We have had a bunch of complaints from clients using BT as their ISP. Our website domain waywithwords.net seems to be blocked even though it's clear everywhere else:

See the Virus Total Report below: https://www.virustotal.com/gui/url/18936cae843db632a804d92ff55d99aa0dc1c54bb020dda7ff9639cf88bc5e96/detection

Who can we contact to get this issue resolved? It's costing us a fair amount of business.

Best Regards
Francois

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

-Richie- — Wed, 28 Jul 2021 10:53:45 GMT

It's not blocked by BT, I just visited it and it loads fine, ask your clients if they have parental controls enabled or maybe other security software like anti-virus with firewalls.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

licquorice — Wed, 28 Jul 2021 11:19:11 GMT

Hmm, Malwarebytes blocks it for me due to Ransomeware.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

waywithwords — Wed, 28 Jul 2021 11:32:30 GMT

Hello Richie

Thank you for the response.

Good to know that it's not getting blocked.

We received this photo from a client which looked like it was something BT specific.

Best Regards
Francois

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

licquorice — Wed, 28 Jul 2021 11:29:02 GMT

I suspect that is BTs web protect system giving the same warning that I get from Malwarebytes.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

waywithwords — Wed, 28 Jul 2021 11:32:48 GMT

Thank you for the response Licquorice

Our domain was falsely listed as part of the Kesaya VSA hack a few weeks back.

Sophos came out with the real list of domains a few days after the hack had taken place, but by that time a lot of the security companies had already picked up the false list and added it to their block-lists. https://community.sophos.com/b/security-blog/posts/active-ransomware-attack-on-kaseya-customers

So we've spent a lot of time over the last few weeks getting everyone to remove us. We've been off of all the major block-lists for a little over a week now, but there's still a few companies who are a bit slow to update their dns.

Best Regards
Francois

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Keith_Beddoe — Wed, 28 Jul 2021 11:35:33 GMT

It loads a lot of other links, so perhaps one or more of those are blocked as suspect.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Will168 — Wed, 28 Jul 2021 12:43:31 GMT

Seems to be Web Protect.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

waywithwords — Wed, 28 Jul 2021 12:45:26 GMT

Thank you for confirming Will.

Any idea how to get off the block-list Web Protect uses?

Best Regards
Francois

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

waywithwords — Wed, 28 Jul 2021 12:48:49 GMT

Thank you Keith

We'll check the URLs out one by one, but just having a quick look at the list, most of these are big/trusted companies, so I think it's more likely that it's going to be our domain that's still listed somewhere because updated block-lists haven't been pulled.

Best Regards
Francois

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Will168 — Wed, 28 Jul 2021 12:55:34 GMT

@waywithwordswrote:
Thank you for confirming Will.

Any idea how to get off the block-list Web Protect uses?

Best Regards
Francois

Sorry, I'm not sure how to request a website to be removed from the block list. Might be worth getting in touch with BT on it.

I think Web Protect is turned on by default on BT Broadband and a lot of people probably don't turn it off, so I can see why it's a problem for you.

I went into my BT Account and turned it off and can confirm the website works when Web Protect is off.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

waywithwords — Wed, 28 Jul 2021 13:00:26 GMT

Thank you again for checking and confirming Will, I appreciate it.

Hopefully, someone on the forum can point me to where I can open a ticket with BT directly as I haven't been able to find this on my own.

Best Regards
Francois

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Will168 — Wed, 28 Jul 2021 13:08:48 GMT

@waywithwordswrote:
Thank you again for checking and confirming Will, I appreciate it.

Hopefully, someone on the forum can point me to where I can open a ticket with BT directly as I haven't been able to find this on my own.

Best Regards
Francois

No problem. Good luck!

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

licquorice — Wed, 28 Jul 2021 13:28:59 GMT

@waywithwords wrote:

Thank you again for checking and confirming Will, I appreciate it.

Hopefully, someone on the forum can point me to where I can open a ticket with BT directly as I haven't been able to find this on my own.

Best Regards
Francois

@waywithwords I think you need to look elsewhere other than just BT web protect, as I said previously, Malwarebytes also blocks the site so both are getting their information from somewhere that hasn't been updated.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

waywithwords — Wed, 28 Jul 2021 13:41:02 GMT

Thank you, Liquorice

We've asked Malwarebytes about it today as well.

It's hard to track down issues when you're marked as clear by most major providers:
https://www.virustotal.com/gui/url/18936cae843db632a804d92ff55d99aa0dc1c54bb020dda7ff9639cf88bc5e96/detection

At this point most likely it's an issue of the ISP not updating their block list as frequently as other organisations do, so talking to them about it seems to be the best way to resolve the issue, but it's tough when there isn't a clear way of contacting them.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

licquorice — Wed, 28 Jul 2021 13:45:29 GMT

I'll ask if one of the mods can offer any contact advice.

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

JohnC2 — Wed, 28 Jul 2021 14:08:06 GMT

Hi @waywithwords, welcome to the forum and thanks for your posts. I'll see what I can find out and get back to you as soon as I can.

Cheers

John

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

waywithwords — Wed, 28 Jul 2021 14:21:40 GMT

Thank you, @JohnC2, I appreciate the effort!

Best Regards
Francois

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

JohnC2 — Thu, 29 Jul 2021 09:48:44 GMT

Hi @waywithwords the website has been reviewed and re-categorised and all should be ok now with the web protect.

Cheers
John

Re: Company domain blocked by BT while it's showing up as clear everywhere else.

Will168 — Thu, 29 Jul 2021 10:07:28 GMT

I can confirm that I no longer see the Web Protect warning page when viting the website.