This topic

Broadband availability check - what does this mean?

diginoz — Wed, 28 Jul 2021 11:05:16 GMT

My elderly parents are having problems with their "broadband" in North Dorset. The checker provided in other threads provides the following for their house. The other results below this are for their immediate but detached neighbour (by a few meters) and all other residences under the same postcode. This makes it look like they do not even have a connection? (you may have to scroll to the right to see end of table).

I'm trying to resolve their issues remotely from Australia with very limited tech savvy resources in the neighbourhood.

I would appreciate any insight provided on these results.

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
WBC FTTP	Up to 1000	Up to 220	--	Waiting List	--
Exchange Product Restrictions	Status
FTTP Priority Exchange	N
WLR Withdrawal	N
SOADSL Restriction	Y

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 29 Feb 2016. The Formal Retirement date for IPstream is from 31 Dec 2016.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
WBC FTTP	Up to 1000	Up to 220	--	Available	KCI2 Assure
ADSL Products	Downstream Line Rate (Mbps)	Upstream Line Rate (Mbps)	Downstream Range(Mbps)	Availability Date
WBC ADSL 2+	Up to 2	--	1 to 3.5	Available
WBC ADSL2+ Annex M	Up to 2	Up to 0.5	1 to 3.5	Available
ADSL Max	Up to 1.5	--	1 to 2.5	Available
Fixed Rate	0.5	--	--	Available

Other Offerings	Availability Date
VDSL Multicast	Available
ADSL Multicast	Available
Exchange Product Restrictions	Status
FTTP Priority Exchange	N
WLR Withdrawal	N
SOADSL Restriction	Y

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.

ONT exists with active service. A spare port is available. A new ONT may be ordered and will be placed in Waiters list until the network is ready.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 29 Feb 2016. The Formal Retirement date for IPstream is from 31 Dec 2016.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Re: Broadband availability check - what does this mean?

imjolly — Wed, 28 Jul 2021 11:07:48 GMT

using a post code is the least accurate way to find out what is available. best is phone number but if you are not a BT customer then address is next alternative. can you repost

Re: Broadband availability check - what does this mean?

diginoz — Wed, 28 Jul 2021 11:11:35 GMT

I've used telephone number as well and get the same result.

Re: Broadband availability check - what does this mean?

diginoz — Wed, 28 Jul 2021 11:13:57 GMT

As I knew their neighbours address and found that fun tionality in the checker I thought I check ou the rest of the neighbourhood.

Re: Broadband availability check - what does this mean?

imjolly — Wed, 28 Jul 2021 11:14:52 GMT

can you post the complete result but just delete parents phone number

Re: Broadband availability check - what does this mean?

diginoz — Wed, 28 Jul 2021 11:31:08 GMT

Re: Broadband availability check - what does this mean?

diginoz — Wed, 28 Jul 2021 13:12:26 GMT

The Openreach web site, probably based on the same data, has FTTP available to the complete neighbourhood apart from my parents house? Makes me wonder what level of service they have been paying for all this time?

Re: Broadband availability check - what does this mean?

imjolly — Wed, 28 Jul 2021 13:23:06 GMT

the dslchecker results show FTTP is available to that phone number but currently there is a waiting list hence why you cannot order FTTP you just need to keep checking until 'waiting list' change to available

Re: Broadband availability check - what does this mean?

diginoz — Wed, 28 Jul 2021 23:11:49 GMT

Thanks @imjolly. Why doesn't it show anything with regard to the level of DSL service available?

Re: Broadband availability check - what does this mean?

diginoz — Wed, 28 Jul 2021 23:15:36 GMT

Their neighbours FTTP connection comes off the same pole at the bottom of the garden.

Re: Broadband availability check - what does this mean?

imjolly — Thu, 29 Jul 2021 12:10:09 GMT

the other dslchecker results also had no FTTC available and the adsl was very low suggesting long way from exchange so your parents connection must be even lower

the 'waiting list' showing on dslchecker suggests there are no more connections available at present and you need to wait for openreach to increase connection availability before your parents can get FTTP. Just because your parents neighbour has FTTP from pole in garden just shows FTTP is available if there was any connection left but there is not hence 'waiting list'

Re: Broadband availability check - what does this mean?

diginoz — Thu, 29 Jul 2021 13:19:47 GMT

@imjolly thanks again. Where am I going with this you might ask. My parents are suffering from dropouts as they have noted they see a red glow off their Smart Hub quite often. I was trying to hook them up with a streaming service as my Dad, not particularly well at 85, might as well watch something he might enjoy. I also Facetime them from Aus when it works. Although they have some technology they really are only able to answer calls with it, so would not be able to run any tests or go through BTs "online!!!" troubleshooting guide. I have authorised access to their BT account but I can't do much from there. However when presented with the following plan information I thought it didn't look right. So started digging around online and in the forums.

I've raised a formal complaint regarding this Broadband unlimited plan, I'm really at a loss how anyone could claim this is even a broadband service let alone take someones pension for the priviledge.

Any thoughts on how to get BT to thoroughly check the service without stinging them for a technician callout?

Re: Broadband availability check - what does this mean?

imjolly — Thu, 29 Jul 2021 13:48:02 GMT

as I said already from dslchecker it would appear that your parents are a long way from the exchange hence why the adsl speed is so low or almost non existent. there is no FTTC available - fibre to the street cab and normal copper to the home - but there is FTTP available for the phone number but unfortunately according to dslchecker there is a waiting list for connections. this is up to openreach when or if the increase number of connections and nothing to do with BT Retail or any ISP

you can try phoning the FTTP TEAM on 08005874787 but I doubt they can do anything as long as dslchecker shows waiting list