This topic

Broadband connectivity

AngelaMacleod_99 — Tue, 03 Aug 2021 16:06:29 GMT

A few months ago, the complex where I live had a fibre optic cable installed. Since then I've had major broadband problems. I lose the connection at about 11pm at night and can only connect again at 7am.

Can anyone suggest what might be going on here?

Re: Broadband connectivity

Keith_Beddoe — Tue, 03 Aug 2021 16:11:47 GMT

@AngelaMacleod_99

Please can you confirm who provides your broadband connection, and is it connected to the new fibre optic cable?

Re: Broadband connectivity

AngelaMacleod_99 — Tue, 03 Aug 2021 16:15:43 GMT

vODAFONE IS MY NETWORK PROVIDER. bt oPENrEACH HAS BEEN DOING A LOT OF WORK WITH CABLES IN THE AREA AND THE PROBLEM ONLY BEGAN WHEN THE CABLE WAS INSTALLED.

Re: Broadband connectivity

AngelaMacleod_99 — Tue, 03 Aug 2021 16:17:23 GMT

How would I know if Vodafone was connected to the cable? Should they be?

Re: Broadband connectivity

Keith_Beddoe — Tue, 03 Aug 2021 16:33:43 GMT

@AngelaMacleod_99 wrote:

vODAFONE IS MY NETWORK PROVIDER. bt oPENrEACH HAS BEEN DOING A LOT OF WORK WITH CABLES IN THE AREA AND THE PROBLEM ONLY BEGAN WHEN THE CABLE WAS INSTALLED.

@AngelaMacleod_99

This is just a BT Retail customer forum, so nobody here would be able to help with this. Openreach are a separate company and there is no help available here.

Please ask on the Vodaphone user forum.

https://forum.vodafone.co.uk/

Thanks

Re: Broadband connectivity

imjolly — Tue, 03 Aug 2021 16:35:52 GMT

If your broadband is provided by vodafone then you need to post on Vodafone forum this forum is for BT RETAIL customers and there is no link from here to openreach