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Ring delay doesn’t change

chuckychuckerson — Sun, 15 Aug 2021 19:36:30 GMT

Hello! We have changed the handset setting “ring delay” up to the maximum 10 but the answerphone still answers at 5 rings.

anything we can do?

Re: Ring delay doesn’t change

JohnC2 — Mon, 16 Aug 2021 13:42:48 GMT

Hi @chuckychuckerson, welcome to the forum, and thanks for posting.

Firstly can you confirm if you are on a copper telephone line or the new Digital Voice with the phone service provided through your broadband?

If you ring your phone from another phone, ie a mobile, does the phone start ringing around the same time on the answerphone as you hear it in the earpiece?

cheers

John

Re: Ring delay doesn’t change

chuckychuckerson — Mon, 16 Aug 2021 16:25:58 GMT

Hello!

maybe half a ring delay between mobile and handset, definitely not 5 rings difference.

changing the setting appears to have no effect whatsoever.

phone service is not through BT. Would that make a difference? Just the handset is BT.

Re: Ring delay doesn’t change

imjolly — Mon, 16 Aug 2021 16:31:26 GMT

This is a community forum for BT RETAIL customers as you are not a BT customer then you should contact your ISP for help they will have a community forum just like this one