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Help - new broadband provider keeps cancelling

Lynne008 — Tue, 17 Aug 2021 10:25:13 GMT

My son, who is trying to work from home, has now been without broadband for two months as one after another potential providers cancel at the last minute with no explanation of why. He moved into a house where the previous owner was supplied by SSE. Despite numerous calls, neither SSE nor the potential new broadband provider (Plusnet, Shell Energy) seem to be interested in helping him sort this. Any suggestions would be welcome as we are tearing our hair out! Thanks

Re: Help - new broadband provider keeps cancelling

imjolly — Tue, 17 Aug 2021 10:33:54 GMT

this is a customer help customer community forum for BT Retail customers. you really need to talk to the providers who cancel your son's order.

to get dome idea of what could be available to him enter his address

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Help - new broadband provider keeps cancelling

Keith_Beddoe — Tue, 17 Aug 2021 11:02:19 GMT

@Lynne008

Has he tried to place an order for BT Broadband yet?

If he decides to do that, then this forum may be able to help.

If he still wants PlusNet, then he would have to ask for advice on the PlusNet forum.

Re: Help - new broadband provider keeps cancelling

Lynne008 — Tue, 17 Aug 2021 11:02:49 GMT

We have asked both the new provider and SSE each time this has been cancelled (three times to date) and they say they don't know.

Re: Help - new broadband provider keeps cancelling

Lynne008 — Tue, 17 Aug 2021 11:03:42 GMT

thank you - will try