This topic

Google Firebase Storage connection blocked

Altoar — Wed, 25 Aug 2021 20:28:06 GMT

Dear BT and community,

a lot of our App users are reporting that they can't load parts of our App that are hosted on Google Firebase Storage (https://firebasestorage.googleapis.com). All affected users are BT customers.

It seems that BT is falsely blocking the connection to https://firebasestorage.googleapis.com

We would really appreciate it if BT could investigate this issue.

Best,

James

Re: Google Firebase Storage connection blocked

gg30340 — Wed, 25 Aug 2021 21:49:48 GMT

See message 2 of this thread.

Re: Website Blocked - BT Community

Re: Google Firebase Storage connection blocked

Keith_Beddoe — Thu, 26 Aug 2021 05:17:18 GMT

@Altoar

https://community.bt.com/t5/The-Lounge/Website-Blocked/m-p/2179694#M25966

Re: Google Firebase Storage connection blocked

Altoar — Thu, 26 Aug 2021 11:08:20 GMT

Thank you. I reached out to the email address and they confirmed this morning that they are no longer blocking the connection.

Re: Google Firebase Storage connection blocked

aovenden — Tue, 07 Sep 2021 14:59:46 GMT

Hi all,

It appears that once again this is blocked 😞

Regards

Alan

Re: Google Firebase Storage connection blocked

aovenden — Tue, 07 Sep 2021 15:07:09 GMT

I have emailed the categorisation@bt.com address, so hopefully they can help (and maybe properly whitelist it this time :-))

Re: Google Firebase Storage connection blocked

aovenden — Wed, 08 Sep 2021 09:43:38 GMT

This still appears to be blocked.

😞

Surely it can't be right that BT arbitrarily blocks a major service like this??

Google Firebase Storage connection blocked

aovenden — Wed, 08 Sep 2021 10:04:25 GMT

Posting this again, as although posted before, it is marked as answered which may be preventing BT staffing taking any action.

The issue is that access to firebasestorage.googleapis.com is once again blocked in BT DNS. I haved email both suggested addresses; categorisation@bt.com and saferbrowsing@bt.com with a deafening silent response!

Please can someone give me some feedback!!!

Thanks

Re: Google Firebase Storage connection blocked

gg30340 — Wed, 08 Sep 2021 12:05:35 GMT

@aovenden wrote:

This still appears to be blocked.

😞

Surely it can't be right that BT arbitrarily blocks a major service like this??

It is their system so they can block what ever they want. Having said that, if the site is genuine and meets all the criteria that BT set then I'm sure it will be unblocked as soon as they are aware there is problem

Re: Google Firebase Storage connection blocked

Altoar — Wed, 08 Sep 2021 12:19:16 GMT

The "site" is an official google API and a Google-owned domain. Bit sad to see they are blocking it again.

Anyway, I'm now using a CDN with my own custom domain in front of the googleapis domain. I can recommend that as well for everyone using Google Firebase Storage (works only for downloads though).

This costs some extra money but worth it that I do not have to deal with this ISP's blocking the domain issues anymore

Re: Google Firebase Storage connection blocked

aovenden — Wed, 08 Sep 2021 12:18:53 GMT

Thanks.. my reply was poorly worded due to frustration. Of course they can do want they want, it still doesn't make it right or good customer service. I think the fact that this issue was previously reported and fixed suggests that access to the Google cloud infrastructure does meet the "genuine and meets all criteria" comment, And yet it is blocked, yet again, probably by some automated system. Surely they have a white list system?

It is a bit like someone using a @gmail.com address to spam, so they block the whole domain. Bit of a sledge hammer.

Re: Google Firebase Storage connection blocked

aovenden — Wed, 08 Sep 2021 12:23:27 GMT

Thanks. Unfortunately, I don't have that option as access is via a 3rd party maintained library, and is used for uploads? Nice to see someone else concerned though. BT don't seem to care. Currently I am advising use of a VPN, which seems the only way currently to get round seeming arbitrary restrictions on an ongoing basis. Of course this brings with it it's own nightmares!!!!

Re: Google Firebase Storage connection blocked

gg30340 — Wed, 08 Sep 2021 18:40:55 GMT

@aovenden wrote:

Posting this again, as although posted before, it is marked as answered which may be preventing BT staffing taking any action.

The issue is that access to firebasestorage.googleapis.com is once again blocked in BT DNS. I haved email both suggested addresses; categorisation@bt.com and saferbrowsing@bt.com with a deafening silent response!

Please can someone give me some feedback!!!

Thanks

I have moved your post onto the first thread you posted on. Posting the same problem twice just causes duplication and replies, if any, are spread across multiple threads.

Posting on a thread that has been marked as answered does not stop anybody from replying. All new posts on answered threads still show up as "new" and they still move the thread to the top of the board it was posted on.

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.