This topic

BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 13:16:15 GMT

Last year my website was hacked, so I took it offline.

I have just registered it back with a new hosting company with a SSL and it is still giving a warning when entering and then wont connect.

I have contacted BT on various emails to get the warning removed as the site is now cleaned, and a fresh install of wordpress. Nothing has happened as yet.

I have contacted the hosting company on the issue of the connection error, however they have no error. I have connected to the website on my phone using 4G and I also have NO error.

It only seems to be an issue caused when viewing on my BT internet connection.

I have found it is being blocked by:
BT-Strict
CloudFlare Family DNS service

Please can you look at: https://www.defendnattack.com

Re: BT is putting a warning and then not displaying my website.

Carlusha — Sat, 09 Oct 2021 13:23:00 GMT

@leveleightwrote:

Please can you look at: https://www.defendnattack.com

The above? Works OK for me.

Re: BT is putting a warning and then not displaying my website.

stevebrass — Sat, 09 Oct 2021 13:53:07 GMT

Works for me as well.

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 14:38:01 GMT

doesnt work for me.. I get

This site can’t provide a secure connection

www.defendnattack.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Hide details

Unsupported protocol

The client and server don't support a common SSL protocol version or cipher suite.

Re: BT is putting a warning and then not displaying my website.

stevebrass — Sat, 09 Oct 2021 15:02:59 GMT

What device/operating system/browser are you using?

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 15:05:20 GMT

desktop PC, using chrome and firefox and Windows10. Also on iphone.

Do you think restarting my router may help?

Re: BT is putting a warning and then not displaying my website.

stevebrass — Sat, 09 Oct 2021 15:09:45 GMT

If I were to say you might try changing the DNS to say 1.1.1.1 would that make any sense to you?

BTW - which router are you using?

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 15:10:57 GMT

npoe that means nothing to me.. so not to clued up on DNS etc...

I think its the latest one.. not sure if they need firmware updates

Re: BT is putting a warning and then not displaying my website.

stevebrass — Sat, 09 Oct 2021 15:16:03 GMT

Okay. If google something like "change DNS settings in Window 10" and then use 1.1.1.1 or 8.8.8.8.

This will change the DNS on you PC. See if that works

DNS= Domain Name Server , which is essentially a rather large index of web addresses matched (eg www.bt.com) to the actual Internet Protocol Address.

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 15:42:21 GMT

thanks but nope still got the error and just reset the router too 😞

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 15:47:56 GMT

I guess this being blocked by
BT-Strict
CloudFlare Family DNS service

Once this resolved, may resolve the issue. But looks like its a network issue with BT as none of my devices will connect.

Re: BT is putting a warning and then not displaying my website.

Carlusha — Sat, 09 Oct 2021 15:57:59 GMT

@leveleightwrote:
I guess this being blocked by
BT-Strict
CloudFlare Family DNS service

Once this resolved, may resolve the issue. But looks like its a network issue with BT as none of my devices will connect.

Since it worked for me - I used Edge browser, I tried Opera and Firefox.

Firefox didn't like it, tried to display some garbage but did not error.

I reckon the problem is somewhere within your settings.

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 16:02:31 GMT

not sure what settings as it happens on 3 desktops, mobile phones, tablets and laptop... anything on my BT network has this error. Regardless of browser...

If I take them off my network and use 4G works fine, so would point that its not the PC its the network.

Ill happy try any other suggestions.

Re: BT is putting a warning and then not displaying my website.

licquorice — Sat, 09 Oct 2021 16:12:14 GMT

Turn off web protect.

https://www.bt.com/help/security/learn-about-bt-web-protect

Re: BT is putting a warning and then not displaying my website.

gg30340 — Sat, 09 Oct 2021 16:13:10 GMT

Log onto your MyBT and check in "Your Security" that BT Web Protect is turned off. BT are turning it on by default.

EDIT: Snap!!

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 16:25:03 GMT

Thanks for help so far... I have turned the BT Web protect off and I now have been able to remove the BT warning. I know get this error, but I can navigate via it to the visit this unsafe site . And it connects... I was able to also get this by messing around in this part of google chrome.... its not fixed it but I can at least edit the site now! So question is now how do I get BT to remove this RED SCREEN.

Re: BT is putting a warning and then not displaying my website.

stevebrass — Sat, 09 Oct 2021 16:35:26 GMT

Go to https://search.google.com/search-console/welcome

Enter your site's address and follow what Google suggests.

Re: BT is putting a warning and then not displaying my website.

gg30340 — Sat, 09 Oct 2021 16:37:29 GMT

It is your web browser that is giving you that warning not BT.

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 16:41:58 GMT

OK thanks... Ill give that a try and see what happens.

Just find it odd its happening on my connection and not other BT connections.

Everything on PC is being run to default settings and happens on all devices.

Never come across this before so just frustrating, but thanks for all help once I get the google bit done we can see what happens.

Re: BT is putting a warning and then not displaying my website.

leveleight — Sat, 09 Oct 2021 16:45:34 GMT

ok so originally I was getting a BT error, it was a BT actual page.

Now im getting this error?!!?

Funny though just tried it on firefox and edge with no errors or issues!!

Think that BT Web Protect could have been causing some issues!!