This topic

Moving fibre entry point into house

tarachubb — Sat, 27 Nov 2021 05:34:12 GMT

We have BT fibre at our house and there is a black cable from the fascia board down to a first floor room on the front wall of the house. Our house is covered in smooth white render so this is a total eyesore and I’d like it moved, even if we have to pay. I called BT and they said there’s nothing they can do, and gave me no other option. Im hoping someone may be able to advise as it definitely can’t stay where it is!

Re: Moving fibre entry point into house

Keith_Beddoe — Sat, 27 Nov 2021 06:38:21 GMT

@tarachubb

You would have to contact Openreach.

https://www.openreach.com/building-developers-and-projects/altering-our-network

Re: Moving fibre entry point into house

tarachubb — Sat, 27 Nov 2021 06:43:41 GMT

Thank you, will try!

Re: Moving fibre entry point into house

DavidM — Sat, 27 Nov 2021 09:53:16 GMT

Hi @tarachubb and welcome to our community.

Thanks for posting about getting the cable moved. I'm sure our members would be interested to know how you get on with this so please get back and let us know the outcome. Cheers @Keith_Beddoe for the advice.

Cheers

David

Re: Moving fibre entry point into house

pompey1898 — Sat, 27 Nov 2021 17:44:52 GMT

@tarachubbwrote:
We have BT fibre at our house and there is a black cable from the fascia board down to a first floor room on the front wall of the house. Our house is covered in smooth white render so this is a total eyesore and I’d like it moved, even if we have to pay. I called BT and they said there’s nothing they can do, and gave me no other option. Im hoping someone may be able to advise as it definitely can’t stay where it is!

Just wondering why you allowed it to be put there ?

Re: Moving fibre entry point into house

Starwire — Sat, 27 Nov 2021 18:12:50 GMT

When you say BT Fibre do you mean FTTP or that Half & Half Product FTTC?

You mentioned said cable comes down the wall and into a first floor room.

You never mentioned a CSP, which would be at ground level so it’s either a Copper Cable or an FTTP Cable with a FFC (Field Fit Connector) on it.

Openreach don’t use FFC’s anymore and would have to fit a CSP, a Grey Box that’s 6 X 6 inches and about and inch wide. That has to go to ground level, can’t go at the eves and the cable(s) X 2 going to it would both still be black.

Re: Moving fibre entry point into house

tarachubb — Mon, 29 Nov 2021 22:00:39 GMT

It’s all a bit beyond my technical ability to be honest, but what I can tell you that it’s fibre optic internet if that makes more sense? It comes in from a pole on an overhead cable which is attached to the fascia board and run down into the house.

The engineer said the cable is very inflexible and cannot be bent at too much of an angle or it will break (whatever is inside). Not sure if any of this info has helped, so please excuse my basic response!

Re: Moving fibre entry point into house

tarachubb — Mon, 29 Nov 2021 22:03:47 GMT

We have a garage attached to the side of our house, so they couldn’t get their ladder onto the side wall unfortunately. We have some scaffolding up around our house currently so it’s a good opportunity perhaps to try and move it.

Re: Moving fibre entry point into house

Starwire — Tue, 30 Nov 2021 06:57:02 GMT

Openreach Engineers are allowed to climb scaffolding but only if it has a certificate/safety notice, sorry not entirely sure of its technical name attached to confirm it’s been put up by a competent and trained person.

Re: Moving fibre entry point into house

Addy — Tue, 30 Nov 2021 08:54:41 GMT

Overhead cables (fibre or copper) from poles shouldn’t be attached to fascia boards. The bracket at the house end should be fixed to the house wall and the cable griped or clamped to the bracket. Well that was how it should be done when I worked for Openreach.

Are to able to post a picture.

Re: Moving fibre entry point into house

tarachubb — Tue, 30 Nov 2021 09:22:31 GMT

Thank you. I just tried to post a pic but the file size is too large so it’s not letting me. Sorry!

I guess as it’s been done now, is there any solution to the original question, which is can it be moved?

Re: Moving fibre entry point into house

Addy — Tue, 30 Nov 2021 09:52:13 GMT

Try this link

https://www.openreach.com/building-developers-and-projects/altering-our-network/for-consumer-and-business-customers

Re: Moving fibre entry point into house

Starwire — Wed, 01 Dec 2021 07:01:59 GMT

Bracket 22’s can be fixed to UPVC Fascia Boards but only if there is a wooden frame in it.

The guidance of confirming that if the EU doesn’t know, drill a test hole! Obviously said test hole can be used when fixing the Bracket.

Its not a preferred option but sometimes necessary to get the height.

That or a Bracket 32 or 44 on the side of your house.

Re: Moving fibre entry point into house

Addy — Wed, 01 Dec 2021 07:13:37 GMT

D’oh you are right I forgot about that.