This topic

Does it represent a real, genuine reward you've sent by email?

Wigneswaran — Thu, 18 Nov 2021 20:50:24 GMT

Hi,

The following email address was sent to me. Can you confirm that it is genuine and originated from BT only?

BTinternet <LMmicTvQFQhWvpdIjDKeAGFLVFIxWHM@tlYlmHhTXXyIjgg.com>

Upon opening, the survey is displayed and there is a link attached...

****************

It says, "Complete this short 30-second survey about your experience with BT to choose one of our exclusive rewards. There are a limited number of rewards left today".

To test, I also completed the survey and found this message ... see the link attached below.

**************

I'm asked to choose one of the products shown, but that does not include postage, which I must pay.

Regards

Vic

Mr S.wigneswaran

Re: Does it represent a real, genuine reward you've sent by email?

gg30340 — Thu, 18 Nov 2021 20:45:39 GMT

It's a scam. DO NOT give them any bank details.

Re: Does it represent a real, genuine reward you've sent by email?

VeteranISPUser — Thu, 18 Nov 2021 20:47:00 GMT

Hi @Wigneswaran

Have a look here https://www.bt.com/help/email/email-security/what-is-a-phishing-scam--is-the-email-i-have-received-genuine-

Re: Does it represent a real, genuine reward you've sent by email?

NeilO — Thu, 18 Nov 2021 20:54:10 GMT

@Wigneswaran I can confirm that is not a genuine email from BT and would recommend that you don't fill in any personal information.

If you still have the email please can you forward it to our dedicated mailbox phishing@bt.com then delete the email.

For the safety of other community members, I've removed the links you posted.

Thanks

Neil

Re: Does it represent a real, genuine reward you've sent by email?

Wigneswaran — Thu, 18 Nov 2021 20:58:24 GMT

ok many thanks

Re: Does it represent a real, genuine reward you've sent by email?

Wigneswaran — Thu, 18 Nov 2021 20:58:54 GMT

got it and Many thanks

Re: Does it represent a real, genuine reward you've sent by email?

Wigneswaran — Thu, 18 Nov 2021 21:00:28 GMT

ok will do it now and let me know once you received

Re: Does it represent a real, genuine reward you've sent by email?

Wigneswaran — Thu, 18 Nov 2021 21:05:15 GMT

I just sent it
Check it and let me know ps.

Re: Does it represent a real, genuine reward you've sent by email?

gg30340 — Thu, 18 Nov 2021 21:07:06 GMT

It does not go to the moderators. It is a different department. Unless you get a message stating it has not been sent you just take it that it has been sent and received by BT.

Re: Does it represent a real, genuine reward you've sent by email?

Wigneswaran — Thu, 18 Nov 2021 21:10:10 GMT

Re: Does it represent a real, genuine reward you've sent by email?

VeteranISPUser — Thu, 18 Nov 2021 21:22:03 GMT

Hi @Wigneswaran If you paid the postage or entered any personal bank details you should report this to your bank immediately.

Re: Does it represent a real, genuine reward you've sent by email?

Wigneswaran — Thu, 18 Nov 2021 22:19:02 GMT

As far as I know, I haven't taken any steps like that yet. Thanks for your response.