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Sockets not working

Lowej — Thu, 18 Jun 2020 19:45:26 GMT

I moved into a new build home recently but none of the telephone sockets around the house work. The main line coming in through the EchoLife HG8110H-20 box on the wall is fine though the LOS light is out - I’m not sure what that means.

I wonder if anyone has any suggestions that may help please?

Re: Sockets not working

imjolly — Thu, 18 Jun 2020 19:51:41 GMT

you need a phone/broadband contract with an ISP before you will have an active phone line. If you intend to use BT RETAIL then phone FTTP TEAM 08005874787

Re: Sockets not working

Lowej — Fri, 19 Jun 2020 08:12:45 GMT

Thanks for responding, I should have said I do already have a contract. My phone only works when plugged directly into the huawei box - all other sockets are lifeless.

Re: Sockets not working

iniltous — Fri, 19 Jun 2020 09:37:58 GMT

LOS , loss of service, so you don’t want that lit.
If the developer has installed sockets around the property , then you really would need to speak to them , some only connect them up if you pay for that as an extra.
Are sure they are not RJ45 sockets ( Ethernet ) rather than RJ11 telephony sockets ?

Re: Sockets not working

Lowej — Fri, 19 Jun 2020 14:38:08 GMT

Thanks for your help - and for letting me know what LOS means! I’ll follow up with the builders as they are definitely telephone sockets.