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Blind 86 year old trying to report a fault???

jeancefn — Mon, 29 Jun 2020 18:41:35 GMT

I am now officially frustrated withBT

My mother is 86 years old, very frail, blind, mostly housebound and has only a BT landline.

I have tried for 2 days, 30 mins each time to get through to someone to report this fault.

The fault tracker shows the system has logged a call.

Given her circumstances, how long will she be expected to wait.

Anyone?

Re: Blind 86 year old trying to report a fault???

imjolly — Mon, 29 Jun 2020 18:45:29 GMT

if you were able to report a phone fault and said your mother was an elderly vulnerable customer you should have received priority fix

is you mother a BT Retail customer as many refer to their phone as BT but in fact have a different ISP

Re: Blind 86 year old trying to report a fault???

jeancefn — Mon, 29 Jun 2020 19:29:06 GMT

Thankyou Distinguished Sage...
I have not been able to speak to any human regarding my mothers faulty phone.
"Tracking a fault "seems to have recorded one of the many times I have tried to ring, but I don't consider that satisfactory. She does not have ISP....

Re: Blind 86 year old trying to report a fault???

imjolly — Mon, 29 Jun 2020 19:32:27 GMT

assuming your mother is a BT Retail customer I have asked the forum mods to help as they are BT employees. They will post her

Re: Blind 86 year old trying to report a fault???

PaddyB — Mon, 29 Jun 2020 19:38:24 GMT

Hi @jeancefn,

Welcome to the Community and thank you for posting. I'm sorry your mom has been left without telephone service. If you send me the details, I'll be able to help you get the service repaired.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB