This topic

Registered Address is Incorrect

gmacc — Sat, 01 Aug 2020 00:54:48 GMT

Hi, The address that my broadband and telephone service is registered to is incorrect and causes problems when I try to change my package online as my actual address and telephone number don't match with what is in the database.

I am assuming that my registered address is held in Openreach's database.

Could someone please advise me as to how I go about getting my registered address corrected.

Thanks.

Re: Registered Address is Incorrect

Keith_Beddoe — Sat, 01 Aug 2020 07:22:11 GMT

@gmacc

Are you a current BT Retail customer?

Re: Registered Address is Incorrect

gmacc — Sat, 01 Aug 2020 11:25:00 GMT

Yes, currently a BT customer and have been with them for over forty years.

Re: Registered Address is Incorrect

JohnC2 — Sat, 01 Aug 2020 13:36:06 GMT

Hi @gmacc welcome to the forum and sorry your address record is not correct. Is your address correctly listed with Royal Mail?
Do you have a Fibre To The Premises connection?

cheers

John

Re: Registered Address is Incorrect

gmacc — Sat, 01 Aug 2020 14:29:17 GMT

Hi John,

Yes, my address is correctly listed with Royal Mail. I don't have FTTP, I have an ADSL broadband connection.

Thanks,

Gordon.

Re: Registered Address is Incorrect

RobbieMac — Sat, 01 Aug 2020 17:42:49 GMT

Hi @gmacc,

Thanks for posting back to confirm that.

As you're a BT customer and your address is registered correctly with Royal Mail, we'll pick this up and give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Registered Address is Incorrect

gmacc — Sun, 02 Aug 2020 01:31:46 GMT

Thanks Robbie, I've replied to your PM with info requested.