Snapped cable and pole damage

Fedupalready101 — Thu, 13 Aug 2020 08:33:15 GMT

Please replace the snapped cable on poles 5 and 6 for case **Edited**

Ive had no phone or broadband since 6th August. Can't get hold of customer support and the fix date is just pushed out everyday.

You would think the nation's telecommunications infrastructure provider could turn this around in 48 hours but no, instead it takes 480 months. Ridiculous in this day and age.

Re: Snapped cable and pole damage

RobbieMac — Thu, 13 Aug 2020 08:41:55 GMT

Hi @Fedupalready101

Welcome to the Community and thanks for your post!

I'm sorry that your services have developed a fault and for the time this is taking to get sorted out. I can understand the frustration with the fix date being pushed back and for the problems trying to speak with my colleagues to get an update.

We can pick this up and find out what's causing the hold up. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Snapped cable and pole damage

Re: Snapped cable and pole damage