This topic

Wiring, Email and Products

Madman70 — Fri, 30 Oct 2020 13:12:04 GMT

Afternoon all

on the scrounge for some suggestions and advice to solve a couple of issues

firstly I have old external wiring from a drop line 6 to the outside of my property (photo 1) which is attached to a timber fascia (exclude cobweb but it is Halloween time) with the cable then running to a socket box within my loft (photo 2) where cable then runs to a master socket downstairs within property

external drop lineinternal loft wiring

had briefly spoken to BT over same who then passed me to Openreach who then claimed that they wouldn't send anybody nor replace / upgrade (have my fibre and landline with BT)

is this response the normal as surely they have a legal obligation like most infrastructure / utility companies to ensure network is capable

obliged if anybody had suggestions on best method to escalate or potentially have checked out / replaced

secondly i was keen to double check the way to instigate my email with BT as most help tips seem to suit additional addresses and imply that the initial email address should have been set up / confirmed at time of installation (last month)

still have old EE sport packages (defunct) listed on My Products within the MyBt app so not sure if that's creating some conflict or not

any suggestions or help would be gratefully received

thanks in advance

Madman70

Re: Wiring, Email and Products

imjolly — Fri, 30 Oct 2020 13:23:51 GMT

that looks like a standard old installation ( I have similar) and openreach will not do anything unless there is a problem with your phone - is there a problem with your phone?

Re: Wiring, Email and Products

Madman70 — Fri, 30 Oct 2020 13:28:29 GMT

not at moment (touch wood)

Re: Wiring, Email and Products

imjolly — Fri, 30 Oct 2020 13:38:37 GMT

then openreach are not interested they have the motto - not broke don't fix it - a good suggestion. no reason why that connection should affect your broadband even with the cobwebs

Re: Wiring, Email and Products

gg30340 — Fri, 30 Oct 2020 14:09:01 GMT

@Madman70 wrote:

secondly i was keen to double check the way to instigate my email with BT as most help tips seem to suit additional addresses and imply that the initial email address should have been set up / confirmed at time of installation (last month)

still have old EE sport packages (defunct) listed on My Products within the MyBt app so not sure if that's creating some conflict or not

As regards your email. BT no longer "issue" an email address when you sign up with them. You should set up a BTID and have access to your MyBT.

Once you access your MyBT you go to the "My Products" and you will see an option "Mail, manage" Click on that and you should be given the option to set up email addresses.

See links.

https://www.bt.com/help/account-and-billing/what-is-a-bt-id-and-how-can-i-get-one-

https://www.bt.com/help/email/manage-email-account/account-set-up/how-do-i-create-and-activate-a-new-bt-email-address-

https://www.bt.com/help/email/manage-email-account/account-set-up/i-want-to-set-up-my-primary-email-account/setting-up-your-email