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how is this helpful at all to a why have broadband contracts gone to two years ?

londonman — Tue, 24 Nov 2020 20:30:49 GMT

how is this helpful at all to a customer ?

there is no justification for a minimum two year term for broadband

i have recived my rneenwal for broadband and tv.. renewal email .. what a shambles

londonman — Tue, 24 Nov 2020 20:27:44 GMT

i have revived my renewal email for broadband and tv.. i have never seen a more confusing email

every choice seems worse

utter shambles

Re: how is this helpful at all to a why have broadband contracts gone to two years ?

gg30340 — Tue, 24 Nov 2020 21:07:47 GMT

@londonman wrote:

how is this helpful at all to a customer ?

there is no justification for a minimum two year term for broadband

BT are a commercial company and they have taken a commercial decision to do that and will no doubt be able to justify why they took that decision on a commercial basis. If it was not in the companies interest they would not have done it.

It is up to any potential customers or re-contracting customer to make the decision whether or not to become a customer or remain as one based upon the price, duration and terms and conditions of the packages that are on offer.

Perhaps some people like to have a two year contract knowing how much they will be paying for the next two years and not having to go through the annual ritual of re-contracting.

There is no obligation to become a BT customer. There are other ISP whose price etc may suit the potential customer better.

Re: how is this helpful at all to a why have broadband contracts gone to two years ?

londonman — Tue, 24 Nov 2020 21:14:04 GMT

there is also no obligation to stay as a BT customer and BT does little to nothing to keep them

that is why the are looking to trap them into longer contracts

Re: how is this helpful at all to a why have broadband contracts gone to two years ?

gg30340 — Tue, 24 Nov 2020 21:15:05 GMT

@londonman wrote:

there is also no obligation to stay as a BT customer and BT does little to nothing to keep them

that is why the are looking to trap them into longer contracts

Your choice.

Re: how is this helpful at all to a why have broadband contracts gone to two years ?

Anonymous — Tue, 24 Nov 2020 21:56:27 GMT

Hello @londonman,

that is why the are looking to trap them into longer contracts

I'm sorry BT don't trap nobody into contracts, it's clearly up to the customer to sign up. I'm a BT Fibre 2 customer and had 1 problem with BT but now they've sorted it each month my BT line is checked each month.

Kind regards,

DanTMan64