This topic

BT Community Web Site log in problem

jimmilk — Mon, 30 Nov 2020 10:36:48 GMT

I update a number of BT Community Web Sites this morning I cant log in and get an alert URL:blacklist

Re: BT Community Web Site log in problem

JohnC2 — Tue, 01 Dec 2020 16:44:47 GMT

Hi @jimmilk welcome to the forum and thanks for your post. Are you referring to the Community Web Kit?

Cheers

John

Re: BT Community Web Site log in problem

jimmilk — Tue, 01 Dec 2020 16:54:00 GMT

Hi John

Yes that's the one. It happened on Outlook and Google flagged by AVG.

Only way round it was to add it as an "exception" on AVG just seems odd that it sees it as a "blacklisted" site

Re: BT Community Web Site log in problem

JohnC2 — Tue, 01 Dec 2020 17:10:02 GMT

Hi jimmilk, thanks for getting back to me. If you have not done so already your should highlight this to the web kit team at:accounts@support.btck.co.uk

Cheers

John

Re: BT Community Web Site log in problem

jimmilk — Tue, 01 Dec 2020 17:28:34 GMT

Hi John

Done it now 🙂

Re: BT Community Web Site log in problem

Andy_N — Sat, 12 Dec 2020 11:37:19 GMT

@jimmilkwrote:
I update a number of BT Community Web Sites this morning I cant log in and get an alert URL:blacklist

Hi.

In case you're not aware, though I expect everyone who runs a site should be by now ... The BTCK, Community Web sites are closing 24 May 2021.

You should have had an email around 9 December to confirm this.

There seems to be an issue at the moment signing in, and the closing banner has gone from btck.co.uk, but see here :-

https://chessict.co.uk/products/services/business-applications/community-webkit/

Re: BT Community Web Site log in problem

LancePAS — Sat, 12 Dec 2020 16:17:54 GMT

The User Question does not seem to have been answered. Why can't we login. I hope this isn't the sign of things to come. "The Community Web Builder is closing down" so there is now no support? They have all gone home !!!!!

Re: BT Community Web Site log in problem

jimmilk — Sat, 12 Dec 2020 17:01:54 GMT

Yes it does look as if all the brownie points have been obtained so the "Community" is not worth supporting any more, sad.🤕

Re: BT Community Web Site log in problem

Andy_N — Sat, 12 Dec 2020 19:10:23 GMT

@LancePASwrote:
The User Question does not seem to have been answered. Why can't we login. I hope this isn't the sign of things to come. "The Community Web Builder is closing down" so there is now no support? They have all gone home !!!!!

I have been able to login up until today - so not sure about your issue 10 days ago or so.

It looks like they are doing something - as they have changed the front end, and looks like they have messed something up.

If the mods are reading these messages, please can the team be nudged.

Re: BT Community Web Site log in problem

jimmilk — Sun, 13 Dec 2020 10:12:29 GMT

I have the same problem it seems to me the date of May 2021 for shutting down all the sites is a bit of miss information

Re: BT Community Web Site log in problem

NeilO — Sun, 13 Dec 2020 12:08:16 GMT

Hi Everyone, I'm sorry to see you're unable to login to the BT Community Webkit site at the moment, I've contacted the team responsible for the site this morning to bring this to their attention and apologise for any inconvenience caused.

Re: BT Community Web Site log in problem

Andy_N — Mon, 04 Jan 2021 15:32:54 GMT

@NeilOwrote:
Hi Everyone, I'm sorry to see you're unable to login to the BT Community Webkit site at the moment, I've contacted the team responsible for the site this morning to bring this to their attention and apologise for any inconvenience caused.

The issue that appeared in mid December 2020 is now happening again.

BTCK has a normal front end (without the banners saying it's closing) and when trying to login says :-

There has been an error, the website team have been informed

Someone must be messing around again and fouled something up.

Please can this be fixed, and an explanation why this has happened again. The fact that it's closing is bad enough, but login failures like this makes it worse for people to update their sites to get ready for the closure.