This topic

Openreach text message

LPStanny — Tue, 05 Jan 2021 16:36:15 GMT

I’m awaiting fibre to premises, I have a date for installation confirmed with BT. Today I received two text messages from +44 7786 202608 saying the following.

Hi it's Openreach. We have received your order from BT and will be installing your Full Fibre Broadband on ‘here was the correct date, time and part of my postcode’

Reply CONFIRM if you're happy with these order details or let us know if you would like to update anything.

I think this was a scam but don’t want to miss my installation has anyone else had a message like this prior to installation.

thank you any advise appreciated.

Re: Openreach text message

licquorice — Tue, 05 Jan 2021 16:51:06 GMT

It would be extremely unlikely to be a scam if the date, time and postcode were correct.

Re: Openreach text message

Starwire — Tue, 05 Jan 2021 18:18:35 GMT

What kind of Broadband do you have now, i.e. ADSL or VDSL and how fast is it?

I ask because Openreach have now said, as of late this afternoon that anyone with ‘Superfast’ will have their Ultrafast Broadband Installation delayed until the Lockdown is over.

Re: Openreach text message

LPStanny — Tue, 05 Jan 2021 18:57:55 GMT

Plusnet. BT have informed me, my appointment is still ok and to ignore and not reply to the text.

Re: Openreach text message

LPStanny — Tue, 05 Jan 2021 18:58:52 GMT

BT have checked for me. I have been told to ignore and not reply to the text.

Re: Openreach text message

Keith_Beddoe — Tue, 05 Jan 2021 19:26:08 GMT

@LPStanny wrote:
Plusnet. BT have informed me, my appointment is still ok and to ignore and not reply to the text.

This is a BT Retail Customer Forum. You need to post on the Plusnet user forum.

Plusnet Forum - Index | Community Site

Its Openreach, not BT Retail which would be providing your service.

Re: Openreach text message

LPStanny — Wed, 03 Feb 2021 10:03:46 GMT

My question was about Openreach and BT as I was moving from Plusnet.
The texts were not official, so ignored.

Re: Openreach text message

BrokenSky — Fri, 05 Nov 2021 12:38:39 GMT

I had the same text yesterday and again today with a link to click on. Not happy that it seems BT have managed to compromise my personal data before I've even had my internet installed!

Re: Openreach text message

NeilO — Fri, 05 Nov 2021 12:51:06 GMT

Hi @BrokenSky Have you recently placed an order and have an appointment for an engineer install? If you have and the appointment details are correct the text messages from Openreach are genuine.

Thanks

Neil

Re: Openreach text message

BrokenSky — Fri, 05 Nov 2021 12:56:04 GMT

Yes I have an order, I also have a text message actually from BT which states the correct time and date and aligns with what is showing on my account, this phishing text does not state the correct time or date and the link provided is definitely incorrect going by the actual website so I am not going to click it or reply to the text and am going to proceed with what is showing online

Re: Openreach text message

NeilO — Fri, 05 Nov 2021 14:46:23 GMT

Hi, @BrokenSky thanks for clarifying, I'd recommend reporting that text to Action Fraud on this link.

Thanks

Neil

Re: Openreach text message

BrokenSky — Fri, 05 Nov 2021 14:50:00 GMT

Thanks - I'll do that now

Re: Openreach text message

Jimd24 — Fri, 07 Jan 2022 16:53:00 GMT

I got same mssage ,i wouldnt think it was a scam im also waiting for ftp

Re: Openreach text message

CJT80 — Mon, 10 Jan 2022 20:10:01 GMT

you can also report it to your network via 7726 (SPAM) you forward the message to that number, being very careful not to click on the link of course.

Re: Openreach text message

SRZ2514 — Fri, 21 Jan 2022 19:04:18 GMT

It’s a genuine text:

https://www.openreach.com/help-and-support/problems-and-appointments/got-an-engineer-coming/#keeping-you-informed-before-the-visit