https://community.bt.com/t5/Archive-Staging/BT-Trials/m-p/2130480#M1196060 <P>Hi has anyone had trouble in getting a response from the BT trials team, I was accepted on a trail part and as part of the trial my BT bill would be paid for the duration. Unfortunately after the trial team changed my package to a more expensive one (apparently needed for the trial),&nbsp; However this new bill hasn't been covered and the new package fee has been taken my DD, So I am now out of pocket. I have emailed the trial team on numerous occasions but can not get reply.&nbsp; Any Idea's what to do next&nbsp;</P> Wed, 13 Jan 2021 11:27:28 GMT Spicer1965 2021-01-13T11:27:28Z https://community.bt.com/t5/Archive-Staging/BT-Trials/m-p/2130480#M1196060 <P>Hi has anyone had trouble in getting a response from the BT trials team, I was accepted on a trail part and as part of the trial my BT bill would be paid for the duration. Unfortunately after the trial team changed my package to a more expensive one (apparently needed for the trial),&nbsp; However this new bill hasn't been covered and the new package fee has been taken my DD, So I am now out of pocket. I have emailed the trial team on numerous occasions but can not get reply.&nbsp; Any Idea's what to do next&nbsp;</P> Wed, 13 Jan 2021 11:27:28 GMT https://community.bt.com/t5/Archive-Staging/BT-Trials/m-p/2130480#M1196060 Spicer1965 2021-01-13T11:27:28Z https://community.bt.com/t5/Archive-Staging/BT-Trials/m-p/2130489#M1196061 <P>have you tried contacting your trials team via the Trials home page</P> Wed, 13 Jan 2021 11:50:13 GMT https://community.bt.com/t5/Archive-Staging/BT-Trials/m-p/2130489#M1196061 imjolly 2021-01-13T11:50:13Z